Key Account Manager

Full-time | Permanent | Remote (South UK)

The role

This is a senior, strategic sales role focused on driving revenue growth and strengthening key client relationships within the NHS and public sector. The Account Manager will play a crucial role in expanding Uniphar's presence as the supplier of choice for Unlicensed Medicines (ULMs) in the UK market.

Working closely with NHS stakeholders, procurement teams, and Key Opinion Leaders (KOLs), the Account Manager will be responsible for exceeding sales targets, optimising account strategies, and ensuring an exceptional customer experience. Through urgency, quality, and reliability, they will deliver tailored solutions to healthcare providers in need of specialist ULM products for their patients.

By combining strategic account management, business development, and market expertise, this role will contribute directly to Uniphar’s long-term growth, ensuring we remain the go-to partner for ULM supply across the UK.

Key Outcomes and Responsibilities

Sales & Revenue Growth

• Exceed sales targets by driving revenue growth within the NHS and healthcare sector, particularly in the South of England Wales & Northern Ireland
• Identify and capitalise on new business opportunities within key hospital networks and healthcare providers.
• Develop and execute strategic account plans, ensuring business-driving activities align with financial and operational targets.
• Lead targeted upselling and cross-selling efforts to maximise client value.

Client Relationship Management

• Build and maintain high-level strategic relationships with NHS stakeholders, hospital procurement teams, and Key Opinion Leaders (KOLs).
• Conduct proactive client engagement, ensuring tailored solutions that meet customer needs and drive loyalty.
• Grow clinical presence in key hospital therapeutic groups through effective relationship-building and market positioning.
• Act as the primary escalation point for complex customer queries, ensuring timely and effective resolution.

Market & Business Strategy

• Stay informed on NHS policies, procurement processes, and market trends, sharing insights to shape internal business strategy.
• Work closely with the Business Unit Leader and Supply Chain teams to develop competitive pricing strategies.
• Monitor key performance indicators (KPIs) and implement corrective actions to ensure consistent sales growth.
• Contribute to business process improvement initiatives to enhance efficiency and customer satisfaction.
• Regularly report sales performance, market insights, and growth opportunities to the Head of ULM and senior management, including c-suite members when required.

Team Leadership & Collaboration

• Mentor and develop junior team members, fostering a high-performance culture within the Sales and Customer Service team.
• Lead by example in customer service excellence, ensuring best-in-class client experiences.
• Collaborate cross-functionally with Supply Chain, Quality, and Customer Services teams to ensure seamless operations.
• Assist in reviewing and optimizing internal processes and systems to support business growth.

Administration & Compliance

• Ensure accurate record-keeping of all customer interactions and sales activities in company CRM systems.
• Maintain up-to-date knowledge of regulatory requirements, ensuring compliance with GDP (Good Distribution Practice) and company SOPs.

• Monitor and report on financial performance against budgetary targets, providing insights for continuous improvement.

Key Skills & Experiences

• Proven experience in sales and account management within the NHS or public sector.
• Strong understanding of the NHS landscape, particularly in the South of England.
• Demonstrable track record of growth and success in public service sales.
• Ability to build and nurture long-term strategic client relationships.
• Excellent communication, negotiation, and stakeholder engagement skills.
• Proficiency in MS Office (Excel, PowerPoint, etc.) and CRM systems.
• A background in healthcare, pharmaceuticals, or medical sales is advantageous.

Uniphar – Who we are

With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams.  Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.

Pharma – On Demand

The On-Demand business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide. We have offices in Ireland, UK, Europe, USA and New Zealand. The company’s main divisions encompass everything from International Sales through Sales to NGO’s and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties.

Click here to find out more: About Us - Who we are | Uniphar

Culture at Uniphar

Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working.  Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture.

We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.

Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse.  This diversity fuels our business and culture. 

Sustainability

Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process.

How we’d like to work together

Due to the expected key outcomes associated with this role by its nature it will be a role based out of one of our headquarters in Hayes, UK. There will be an element of hybrid working available. It is important to note that we do not expect this job to be a ‘9 to 5’ type position. In return for your flexibility, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it.

If you believe that you meet most of the criteria above, we encourage you to apply. We are an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection process.