KONE Business Services (KBS) enables KONE’s global scale by running and continuously improving the core business processes—Sell to Cash, Source to Pay, and Record to Report. Guided by a strong LEAN mindset and deep process expertise, we focus on quality, consistency, and reliable execution. KBS Europe is built on skilled, motivated professionals who work together to deliver high‑impact results and support KONE’s ambition to be the easiest company to work with and work for.

Purpose of the role:

The KBS Europe S2C Lead is accountable for setting and delivering the S2C transformation agenda across Europe, creating measurable value for Europe Area through stronger performance, scalability, quality, automation, and business partnering. This role provides the leadership capacity and strategic direction needed to standardize operations, accelerate global initiative deployment, and turn transformation priorities into tangible improvements for Frontlines and KONE’s European business.

Main Responsibilities:

• Own end-to-end S2C operational performance across Europe, ensuring consistent service delivery, quality, productivity, and capacity management across Frontlines
• Define and lead the S2C transformation roadmap, with clear priorities, milestones, and measurable outcomes in productivity, quality, automation adoption, service performance, and customer experience.
• Translate KONE and Europe Area priorities into an actionable S2C agenda, ensuring that transformation initiatives are connected to business impact, operational scalability, and value creation for Frontlines.
• Establish and track transformation value cases, ensuring benefits are visible, measurable, and delivered through improved cost efficiency, capacity release, process standardization, quality, and business satisfaction.
• Strengthen governance with Frontlines and key stakeholders, ensuring transparency on performance, risks, priorities, and required business support.
• Lead, coach, and develop the S2C Europe leadership team, strengthening leadership capacity and creating a high-performing organization with clear accountability.

What would you need to be successful in this role? 

• 10+ years of leadership experience in S2C, customer service or related operations, ideally in an international matrix or GBS environment.
• Proven ability to lead large-scale operational teams, manage performance at scale, and build clear accountability across multiple countries or Frontlines.
• Proven transformation leadership experience, including ownership of roadmaps, benefit cases, execution discipline, and measurable delivery of productivity, quality, automation, or service improvements.
• Strategic thinker with strong business acumen, able to anticipate Europe Area needs, shape priorities, influence stakeholders, and convert opportunities into measurable value for KONE.
• Ability to connect global initiatives, Europe Area business priorities, and operational execution into a clear S2C transformation roadmap with defined outcomes, ownership, and benefit tracking.
• University degree (preferably in Business Administration).
• Excellent spoken and written English.

What KONE has to offer?

•  We value your authentic self
•  Diversity, equality and inclusion is embedded in our strategy and values
•  Collaborative, creative and supportive work environment
•  We are passionate about safety, quality and innovation

Some of our many benefits include:

• Opportunities to learn and grow
• Language courses contribution
• Yearly performance bonus
• Performance Awards
• Extra vacation days
• Team events
• Multisport card
• Hybrid way of work

Salary
From 4.550 EUR/month; Our final offer will be based on your experience and qualifications

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html