Maintenance Technician

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience through our own technology innovations. We stand for benchmark-setting customer service, delivery options, returns policies, and curation of brands.

Fulfilment Centre Operations at THE ICONIC

Our Fulfilment Centre (FC) Operations team is made up of four core departments – Inventory, Outbound, Inbound and Marketplace – operating around the clock to ensure our customers receive their products in great condition and quickly. Our FC is equipped with active pick towers, ASRS (Automated Storage & Retrieval System) and connected automated sorter, AMRs (Autonomous Mobile Robots), multiple conveyor systems and an automated continuous packing machine.

A bit about the role..

We are seeking a hands-on Maintenance Technician with practical experience in industrial, manufacturing, warehouse or automated material-handling environments. You will complete preventative maintenance, respond to equipment faults, perform first-line mechanical, electrical and controls troubleshooting, maintain accurate CMMS records, and support equipment availability across conveyors, sortation, robotics and packing equipment.

The successful candidate will have strong practical fault-finding skills, a sound understanding of safe isolation and LOTO practices, and the ability to work independently on routine maintenance while escalating complex technical issues appropriately. A trade qualification, technical certificate, apprenticeship background or equivalent hands-on experience is preferred. Experience with automation, PLC/HMI diagnostics, VFDs, pneumatics, hydraulics and CMMS systems will be highly regarded.

This is not a graduate engineering role and does not require senior-level PLC or electrical licensing capability. It is a hands-on industrial maintenance role for someone who can independently complete routine PMs, mechanical repairs and first-line fault finding, while developing towards automation and controls capability.

What you will do..

• Complete planned preventative maintenance on conveyors, robots, sorters and packing equipment.
• Respond to equipment abnormalities and breakdowns, completing initial diagnosis, containment and repairs within your authorised scope.
• Troubleshoot mechanical, electrical and automated equipment issues.
• Support authorised repairs involving PLC/HMI systems, VFDs, pneumatics, hydraulics and mechanical components.
• Escalate incidents to OEMs, integration partners or internal teams in line with the escalation process.
• Complete accurate work orders, maintenance logs and documentation in the CMMS.
• Help maintain equipment availability and meet key performance targets, including uptime, MTTR and MTBF.
• Manage critical spare parts, tools and repair kits to support fast and effective maintenance.
• Work with the Automation Engineer to investigate root causes and implement reliability improvements.
• Coordinate maintenance activities with Operations and Warehouse teams to minimise disruption to fulfilment activities.
• Support the installation and commissioning of new equipment when required.
• Participate in continuous improvement activities, including Kaizen, 5S and TPM.
• Identify and implement practical improvements to equipment, processes and maintenance activities.

Here’s the essential skills to set you off on an ICONIC journey..

• Demonstrated mechanical aptitude and practical fault-finding ability, with 2+ years’ experience in industrial maintenance, manufacturing, warehousing, automated MHE, or a similar operational environment.
• Trade qualification, technical certificate, completed/part-completed apprenticeship, or equivalent hands-on experience in mechanical, electrical, mechatronic or industrial maintenance.
• Experience completing planned preventative maintenance activities and responding to equipment faults or breakdowns.
• Working knowledge of conveyors, motors, sensors, pneumatics, drives, packing equipment, sortation or other automated equipment.
• Ability to safely isolate equipment and follow LOTO, permit-to-work and site safety procedures.
• Ability to read and interpret basic mechanical drawings, electrical schematics and equipment manuals.
• Practical problem-solving skills, including the ability to identify likely causes of faults, complete first-line repairs, and escalate appropriately where specialist support is required.
• Experience using a CMMS or similar system to complete work orders, record maintenance activity and document faults.
• Ability to manage tools, spare parts and basic maintenance kitting to support timely repairs.
• Positive, proactive approach, with the ability to work independently on routine work and collaboratively with Operations, OEMs and contractors.
• Clear written and verbal communication skills.

Desirable

• Experience maintaining automated material-handling equipment, including conveyors, sorters, robotics, ASRS, packing machines or warehouse control systems.
• Basic PLC/HMI fault diagnosis experience, such as reviewing alarms, I/O status and machine interlocks under authorised procedures.
• Exposure to VFDs, servo systems, pneumatic and hydraulic equipment.
• Experience supporting equipment commissioning, testing or handover of new installations.
• Formal trade qualification in mechanical, electrical, fitting, mechatronics, automation or a related field.
• Electrical licence, forklift licence, EWP licence, or relevant working-at-heights training.
• Experience contributing to root-cause analysis and implementing practical reliability or process improvements.
• Experience liaising with OEMs, integrators or external service providers during equipment faults or planned works.

Life at THE ICONIC

From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work.

Here’s what to expect when you join THE ICONIC:

• The learning  collective. Get your knowledge fix with our learning days, hackathons & Linkedin Learning
• Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year 
• Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself
• Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
• Wellbeing. Access to our Fitness Passport and our company wellbeing programs
• People  first. Access to our Employee Assistance Program for you and your family
• Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: [email protected]

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