Position Overview | 

We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.

Key responsibilities| 

Helpdesk & End-User Support

• Provide Tier 1–2 technical support for hardware, software, and SaaS applications

• Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals

• Support operating systems (Windows, macOS, Linux) and productivity tools

• Document issues, resolutions, and procedures in the ticketing system

Cloud & Systems Administration

• Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)

• Manage user access, permissions, and identity services (e.g., Google SSO, IAM)

• Assist with cloud-based backups, monitoring, and security best practices

• Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.

Networking

• Monitor network performance and resolve connectivity issues

• Assist with network security controls and access management

IT Asset Management

• Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)

• Maintain accurate asset inventory records and ensure compliance

• Coordinate device provisioning, replacements, and returns

• Support onboarding and offboarding processes

Security & Compliance

• Follow IT security policies and best practices

• Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)

• Support audits and compliance requirements as needed

Qualifications | 

• Bachelor's degree in computer science or 

• 4+ years provided support in the form of Linux\Windows\Mac OS architecture 

• Experience with supporting Video Conference Systems. (Google Meet / Logitech Room Systems) 

• SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)

• Understanding of system and application integration, as well automation engineering

• Able to work off hours for maintenance and projects

• Periodic travel to other offices to help support staff.