About the Company

Join a growing technology-driven company that connects qualified healthcare professionals with post-acute care communities that need additional staffing support.

The company’s platform helps healthcare professionals find flexible work opportunities while enabling senior care and medical facilities to efficiently address their staffing needs.

About the Role

As a JR Account Manager, you will play a key role in supporting customers and users while helping drive engagement and growth through proactive communication.

This position combines customer service, relationship building, and sales development activities. You will communicate directly with US-based users, understand their needs, provide solutions, conduct proactive outreach, and identify opportunities to increase engagement and strengthen relationships.

The ideal candidate is customer-focused, proactive, comfortable with outbound communication, and able to manage follow-ups and multiple conversations with limited direction.

Key Responsibilities

• Provide excellent customer service through phone, chat, and other established communication channels.
• Recruit and engage US-based healthcare professionals to use the company’s platform and encourage them to apply for available opportunities.
• Conduct proactive outreach to new and existing users to increase engagement and platform activity.
• Build and maintain positive relationships with users through consistent communication and follow-up.
• Identify opportunities to re-engage inactive users and encourage continued platform participation.
• Understand customer and user needs and identify opportunities to provide appropriate solutions or resources.
• Support sales development activities by identifying potential opportunities, qualifying interest, and coordinating follow-up as needed.
• Follow up with prospects, users, or accounts to ensure inquiries and opportunities are moved through to completion.
• Answer questions and address issues raised by users, escalating more complex matters when appropriate.
• Maintain accurate records of customer interactions, inquiries, complaints, comments, follow-ups, and actions taken.
• Track outreach, engagement, and other relevant activity metrics to support team goals.
• Report any tools, access, or technical issues related to the platform.
• Collaborate with internal teams to resolve customer issues and support a positive user experience.
• Support relationship management and account-related activities as responsibilities evolve.

Requirements

• Strong English proficiency in reading, writing, and speaking is required.
• 1–2 years of experience in customer service, sales development, inside sales, account coordination, business development, or a related customer-facing role.
• Strong communication and relationship-building skills.
• Comfortable conducting proactive outreach and following up with customers or prospects.
• Ability to identify customer needs and recognize opportunities for engagement or growth.
• Ability to problem-solve independently with limited direction.
• Strong organization and follow-up skills, with the ability to manage multiple conversations and priorities.
• Comfortable working with technology, CRM or customer management platforms, and other digital tools.
• Some limited US-based travel may be required.
• Ability to take calls from home or remote locations during non-traditional work hours, if necessary.
• Full availability is required, as work schedules are based on business needs.

Benefits

Why Join MezTal?

At Meztal, we prioritize innovation, collaboration, and personal growth. You’ll have the opportunity to work on meaningful projects, be part of a supportive team, and enjoy a culture that values work-life balance and professional development.

• Christmas Bonus: 30 days, to be paid in December.

• Major Medical Expense Insurance: Coverage up to $25,000,000.00 MXN.
• Dental Insurance: Always smile with confidence!
• Life Insurance: (Death and MXN Disability)
• Vacation Days: 12 vacation days in accordance with Federal Labor Law + Floating Holidays: 3 floating holidays in addition to the 7 official holidays in Mexico.
• Cell Phone Reimbursement & Transportation Subsidy.
• Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
• Multicultural Exposure: Work with operations within Mexico and the United States.
• MezTal Internal Events: Strike a healthy balance between your professional and personal goals.
• Exclusive Discounts: Benefits with different companies for being part of MezTal.
• Academic Agreements: Access to national universities and language schools.