Job Description:

IT Support Specialist (VSG UK)

The Vesta Software Group acquires, manages, and builds software companies in a variety of vertical markets, enabling them to be clear leaders in their industries. Our companies provide mission-critical enterprise solutions for vertical industries across the entire industry value chain.

Being a portfolio group of Jonas Software (within Constellation Software Inc.), the Vesta Software Group is all about strengthening businesses within the markets in which we compete and enabling them to grow – whether through organic measures such as new initiatives and product development, day-to-day business, or through acquisitions.

POSITION:

We are seeking a junior Internal IT Support person who is a team player with excellent communication skills with a can-do attitude. The role is office based in Wallingford, Oxfordshire.

The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills. Having a logical approach to problem solving with excellent attention to detail.

JOB RESPONSIBILITIES:

To work as part of an internal support team servicing requests on a variety of products across a range of businesses to ISO 27001 standards and procedures. Support will cover Desktop, Server, Active Directory, Networking, Telecommunications and Cloud Services. You will be expected to communicate via a helpdesk, email, telephone and in person to work with employees to resolve issues within defined time scales in a high-pressure environment. In addition, you will be expected to liaise with senior team members and work as part of a team on projects.

Reporting to the IT Support Coordinator, the core responsibilities are:

• Manage and servicing first and second line support tickets to ISO 27001 compliance standards following existing playbooks.
• Escalate and handover tickets to 3rd line engineers.
• Helping to create new playbooks and maintenance plans.
• Build client computer systems from script and assist with troubleshooting issues.
• Keep existing documentation up to date.
• Record processes and document for use by others
• Promote and maintain high quality work and deliver in a professional manner.
• Troubleshoot hardware and software issues.
• Provide troubleshooting resolution and updating/upgrading of systems and software
• Carry out routine network maintenance tasks such as maintaining backup and patch management to ISO 27001 standards.

JOB QUALIFICATIONS:

• Previous experience in an IT & helpdesk role beneficial but not essential
• Good knowledge of Networks and Microsoft Windows Active Directory environments
• Hold or be working towards IT qualifications
• Knowledge of ISO 27001 requirements.

Your personal characteristics will include:

• Ability to work on their own initiative
• Excellent communication skills about technical issues
• Demonstrate practical knowledge and problem-solving strategies
• Solution-focused, with ability to prioritise
• High attention to detail
• Self- motivated and keen to learn and share knowledge
• Ability to meet deadlines
• Have a whatever it takes can do attitude
• Ability to take complex technical solutions and simplify for end users
• Have a willingness to learn new systems
• Keep abreast of new developments in software and hardware
• Team player.

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More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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