We are seeking a skilled and motivated IT Support & Network Administrator to support and maintain the organization’s IT infrastructure, network devices, servers, and end-user systems. The successful candidate will be responsible for providing technical support, troubleshooting hardware and software issues, maintaining network connectivity, and assisting with the administration of Windows-based systems.

The role requires strong analytical and problem-solving abilities, good communication skills, and the ability to work effectively both independently and as part of a team.

Key Responsibilities

• Provide day-to-day technical support to users for hardware, software, network, and connectivity-related issues.
• Assist with the administration and maintenance of IT infrastructure and network systems.
• Configure, monitor, troubleshoot, and maintain network devices, including:
• Switches
• Routers
• Firewalls
• Wireless Access Points (WAPs)
• Assist with network connectivity, IP addressing, LAN/WAN, Wi-Fi, and basic network troubleshooting.
• Support the administration and maintenance of Windows Server and Windows Desktop operating systems.
• Install, configure, update, and troubleshoot computer hardware, software, and peripherals.
• Manage user accounts, system access, and basic security

Education Required

• Diploma in Information Technology or a related field from a recognized university or institution.
• Relevant fields include:
• Information Technology
• Computer Science
• Computer Engineering
• Computer Networks / Networking
• Networking & Cybersecurity
• Information Systems
• Or another closely related discipline.

Experience Required

• 2 - 5 years of relevant experience in IT support, network administration, system administration, or IT infrastructure support.
• Practical experience with switches, routers, firewalls, and wireless access points.
• Experience supporting Windows desktop and Windows Server environments.
• Experience in troubleshooting hardware, software, network, and connectivity issues.
• Experience providing technical support to end users and resolving IT-related incidents.
• Fresh graduates with relevant technical knowledge may be considered for a Junior IT Support & Network Technician role.