Job Description

It’s about having us covered from end to end.

Are you always looking for innovative ways to help people? Do you love serving others and enjoy lending a helping hand regardless of the issue? Do you strive to lead by example and want to play an integral role in the development of your team? If so, then the IT Program Manager I role might be for you!

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled financial services.

Who you are:

As an IT Program Manager I – Planview with Frost, you will:

• Develop program implementation approach and road map based on program vision articulated by project sponsor and key stakeholders, serving as Frost’s primary business liaison for Planview and related managed-services partners
• Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for program deliverables and workstreams
• Lead platform governance activities including intake, prioritization, release planning, stakeholder alignment, and executive reporting.
• Partner with business and technology stakeholders to improve portfolio management, planning, capacity management, reporting, and governance processes supported by Planview.
• Manage risks, issues & dependencies and maintain a RAID log to maximize delivery efficiency and productivity
• Manage and provide oversight of program status to Senior leaders and work across project workstreams to prioritize and resolve high priority issues requiring escalation  
• Work productively and positively with a wide range of individuals including project managers, key organizational leaders, resource managers and stakeholders to evaluate opportunities to optimize or expand Planview capabilities to support evolving business needs
• Use effective project and program management methodology and techniques to enable the success of the program; driving organizational readiness, communications, training, adoption, and continuous improvement related to platform capabilities
• Develop and use assessment tools to evaluate and improve stakeholder satisfaction and program quality
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Bachelor’s degree or equivalent industry experience
• 5+ years in an advanced technical project management role (preference given to those with program management experience)
• Demonstrated knowledge of project management disciplines
• Demonstrated knowledge of Software Development Lifecycle (SDLC)
• Proficient in Microsoft computer applications (MS Project)
• Excellent communication and collaboration skills
• Strong organizational skills

Additional Preferred Skills:

• Master’s degree in relevant field
• Experience managing projects in multiple methodologies (predictive/waterfall, hybrid, and agile)
• Project Management Professional Certification (PMP)
• Agile Certification (CSM or PMI-ACP)
• Program Management Professional Certification (PgMP)
• Change Management Certification (Prosci)
• Experience with the Planview ecosystem, including Planview portfolios
• Experience supporting portfolio management, strategic planning, capacity planning, governance, or related business processes
• Experience managing enterprise platforms, technology programs, or managed-services relationships
• Demonstrated experience in providing policy, strategic and operational advice, and recommendations at a senior level
• Demonstrated experience in stakeholder engagement, organization readiness, change management, and adoption activities on complex and high-profile issues
• Knowledge of software engineering disciplines
• Lean Six Sigma Certifications (LSSGB, LSSYB, LSSBB, LSS Champion)

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.