Strategic Gears is one of the largest local management consultancies in Saudi Arabia, and the market leader in providing multidisciplinary services for both the private and public sectors. The company offers consulting solutions in the areas of Strategy, Marketing, Operations & Organizational Excellence, and Digital, to a range of clients in both the public and private sectors. The company is heavily involved in the transformation era of Saudi Arabia, driven by the Vision 2030 initiative, in engagement with various government organizations and the Vision Realization Programs as well as the private sector.
Role Overview
The IT Manager oversees day-to-day tech operations, managing internal support, vendor relationships, and product delivery. This is a hands-on leadership role bridging business needs with technical execution across a growing consulting firm.
Responsibilities
Vendor & ERP Management
Own the relationship with the ERP implementation vendor across Finance, HRMS, Projects, and CRM modules
Drive BRD development, UAT cycles, documentation, and go-live readiness
Manage the ERP roadmap beyond initial implementation (Procurement, Resource Allocation, Reporting)
Infrastructure & Operations
Oversee Microsoft 365 / SharePoint environment and Azure integrations
Manage Slack workspace administration and integrations
Ensure IT support SLAs across Riyadh, Egypt, and Qatar offices
Maintain and improve internal tooling and automation
Product Oversight
Guide product priorities for internal platforms and company website
Support AI and data initiatives in collaboration with the Product Lead
Coordinate with the regional on-demand team for design and front-end delivery
Governance & Compliance
Oversee GDPR compliance for relevant operations
Manage IT budgets, licensing, and vendor contracts
Establish and maintain IT policies, security practices, and access controls
Strategic Planning
Contribute to quarterly OKR planning for the tech function
Report on progress, risks, and blockers to the Director of Technology
Qualifications:
5+ years in IT management or similar role, preferably in a professional services / consulting environment
ERPNext / Frappe experience strongly preferred; other ERP implementation experience (SAP, Oracle, Odoo) considered
Working knowledge of Microsoft 365 administration (SharePoint, Azure AD, app registrations)
Experience managing external vendors on time-and-material or retainer contracts
Familiarity with project management tools and consulting workflows
Strong English communication; Arabic is a plus
Comfortable operating in a lean, fast-moving team where the manager is also a doer
Nice to Have
Experience with Frappe Insights, MariaDB, or Python-based integrations
Familiarity with Notion, Slack APIs, or Microsoft Graph API
Background in the Saudi / GCC consulting market
ITIL, PMP, or similar certifications
