Key Accountability :

• General Computer Desktop & Laptop support 

• Configure new and existing PCs according to Corporate standards for deployment 

• Desktop Applications installation and troubleshooting. 
• Service desk support by phone, email, chat, etc. 
• Provide & Maintain Phone system and mobile devices support. 
• Ensures that remote and on-site support issues are resolved to customers satisfaction. 
• Support PC/Network/servers Refresh activities
• Participate to daily End User Support based on his growing competencies (PC reinstall, LAN patching….)
• Provide support to manage stock of IT equipment’s
• Support inventories and EOSL recycling process
• Support IT infrastructure implementation on the new site
• Provide IT support for Laboratory and Test equipment. 

Skills and competencies:

• Proficient in English and French, any other languages would be considered an asset
• Excellent Written and Verbal Communication Skills 

• Ability to multi-task 

• Strong Process Orientation 

• Excellent Customer Focus 
• Knowledge of Service Now platform or any other ticketing system is a plus
• Scripting skills in Powershell or other Microsoft development tool is a plus
• Computer, Network and Security knowledge

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