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Job Description

Position Title: Network & Telecom Supervisor — China & Hong Kong Region

Location: China / Hong Kong

Role Overview

The Network & Telecom Supervisor is responsible for leading the network engineering and operations function across the China and Hong Kong region. This role balances technical leadership with people management, ensuring that regional network infrastructure is reliable, secure, and aligned with global standards. The supervisor works in close partnership with the Global Network & Telecom Services (GNTS) team to deliver projects and services that support business operations across the region.

Key Responsibilities

• Team Leadership: Supervise and develop a team of 2 FTEs and 2/3 contingent workers, allocating work across network engineering and operational tasks, setting priorities, and ensuring performance and professional growth.
• Project Delivery: Lead the planning, design, and execution of WAN, LAN, WiFi, and Network Security projects across regional sites, ensuring on-time, on-budget delivery aligned with global architecture and security standards.
• GNTS Collaboration: Serve as the regional point of contact for the GNTS team, coordinating on global initiatives, standards adoption, escalations, and cross-region dependencies.
• IPT Service Ownership: Own and manage the China region IP Telephony (IPT) service, including service availability, lifecycle management, vendor coordination, and continuous improvement.
• Network Operations: Oversee day-to-day network operations, incident and problem management, change management, and maintenance activities to ensure high availability and performance.
• Vendor & Stakeholder Management: Manage relationships with local carriers, service providers, and equipment vendors; coordinate procurement, contracts, and service levels.
• Governance & Compliance: Ensure network infrastructure adheres to corporate security policies, regulatory requirements (including China-specific regulations), and IT governance standards.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field.
• 8+ years of network engineering experience, with at least 2–3 years in a supervisory or team-lead capacity.
• Strong hands-on expertise across WAN, LAN, WiFi, and network security technologies.
• Experience with IP Telephony (IPT) / unified communications platforms.
• Proven vendor and project management skills.
• Solid understanding of China regional network and regulatory environment.
• Fluent in English and Mandarin (Cantonese a plus for Hong Kong coverage).

Preferred Qualifications

• Relevant certifications (e.g., CCNP/CCIE, ITIL, PMP).
• Experience working within a global enterprise IT organization and matrixed reporting structure.

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