Introduction to the job 

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon. 

Works as part of a team of infrastructure specialists, focusing on the design and implementation of technical solutions of infrastructure products in support of customer needs (in- and outside of IT).
Executes standard technical tasks within a range of well-defined procedures and practices and with supervision on progress and results. Works mainly for service providers.

Roles and Responsibilities

• Infrastructure & Network Roadmap & Modernization - Participate in the development of blueprints for related systems.
• Business Requirements Identification & Contextual Analysis- Connects with business stakeholders to ask questions about the requirements. Supports and contributes to the documentation of "as is" and "to be" processes and describes the changes required to migrate to the "to be" capability to record accurately the change required.
• Architectural Co-design & Conceptualization - Maintains an agreed set of architectural artifacts. Supports the production of concepts and prototypes to design digital products/services in line with industry standards and best practices.
• Infrastructure and Network Development - Complete straightforward, well-defined, development tasks, data management, reporting, systems monitoring, systems testing, and disaster recovery to support the day-to-day infrastructure and networks.
• Testing - Supports monitoring, diagnosis, and correction of performance issues.
• Infrastructure & Network Operations - Supports, monitors and identifies straightforward defects to maintain fully functioning infrastructure services. Provides initial fault isolation and proposes resolution for approval by more senior colleagues to limit and address issues promptly. Completes a range of operational tasks per runbook.
• Risk & Compliance - Has a security mindset and ensures that performed activities do not introduce unacceptable security risks (confidentiality, integrity, availability).
• Other duties as assigned.

Education and Experience

• High School diploma, Bachelor’s degree or equivalent experience. 
• Microsoft/A+ or Networking+ Certification a plus.
• Proficiency in network communications, MS Office, O365 and Windows.
• Minimum 3 years of experience in a technical support/helpdesk, high profile customer service environment.
• Experience in the use and support of imaging, remote access and knowledge of phone system support is required.
• Strong experience in the use of IT related software and hardware, printers, and using Helpdesk software.
• Strong knowledge and experience with computers and Windows operating systems.
• Experience with computer build out and setup; imaging, application installs and configuration.
• Must possess a strong customer-centered philosophy.
• A solid understanding of PC compatible hardware.
• Excellent written and verbal communication skills.
• Experience in diagnosing problems with computer hardware and software with the ability to apply solutions to the problems.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills:

• Can observe and respond to people and situations and interact with others encountered in the course of work.  
• Can learn and apply new information or skills. 
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy. 
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines. 
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision. 
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer. 
• Work according to a strict set of procedures within the provided timelines.

Other information 

• This position is located on-site in San Diego, CA .  It requires onsite presence to attend in-person work-related events, trainings and meetings and to further ensure teamwork, collaboration and innovation.
• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be willing to work in a clean room environment, wearing coveralls, hoods, booties, safety glasses and gloves for entire duration of shift.
• While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

The current base annual hourly range for this role is currently:

Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.

The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company’s 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US.

All new ASML jobs have a minimum application deadline of 10 days.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.  An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [email protected] to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.