Sobre este puesto de IT End User Support Specialist en Wiss, Janney, Elstner Associates
Wiss, Janney, Elstner Associates Inc. (WJE) is a global firm of engineers, architects, and materials scientists committed to helping solve, repair, and avoid problems in the built world and construction industry. Since 1956, our applied experience from more than 175,000 projects and our state-of-the-art laboratory and testing facilities have made WJE a leader in providing innovative yet practical solutions to the clients we serve. From historic preservation to post-disaster safety assessments, we respond to the most challenging problems in the built world.
Position Summary:
This position is based at our corporate headquarters in Northbrook, Illinois and supports 750+ staff members throughout the US and internationally, in office and in the field. The Service Desk Specialist responds to requests for assistance, troubleshoots, and resolves basic user IT issues.
Typical Functions:
Technical Support
Deliver timely, seamless end-user support with efficient tracking and documentation
Troubleshoot hardware and software issues, including desktops, laptops, printers, phone systems, and peripherals. Escalate complex issues to the appropriate senior IT staff member
User and System Administration
Perform hardware/laptop/desktop and software/application deployment, refresh cycles, patch management, imaging
Assist with maintenance and administration of Microsoft Office 365, network devices, and cloud-based services
Assist in Email and System administration using Mimecast, SCCM, Intune and other various infrastructure applications
Research and apply new technologies to improve efficiency and productivity
Documentation and Training
Create and update technical documentation, including user guides and knowledge base articles
Provide user training where needed on basic device functionality
Security and Compliance
Ensure compliance with security policies, industry standards, and regulatory requirements where applicable
Participate in audits and testing
Requirements:
Associate degree in Information Technology, Computer Science, or equivalent experience required. Bachelor's degree preferred
5+ years of equivalent experience in a service desk environment
Basic understanding of networking, operating systems (Windows, macOS, Android), and hardware components.
Strong problem-solving skills and a willingness to learn
Excellent communication and customer service skills
Industry certifications such as CompTIA A+, Network+, or Microsoft Desktop are a plus
Personal Attributes
Strong written and oral communication skills
Strong interpersonal skills
Able to conduct research into networking issues and products as required
Ability to present ideas in user-friendly language
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Culture, Compensation, and Benefits:
Wiss, Janney, Elstner Associates, Inc. (WJE) is a global firm of engineers, architects, and materials scientists. Clients worldwide seek our expertise to solve the most significant, interesting, and challenging problems in the built world. Our applied experience from more than 175,000 projects combined with unparalleled laboratory and testing capabilities have made WJE a leader in providing innovative yet practical solutions to the clients we serve.
Working at WJE is a team endeavor characterized by a culture of trust and personal responsibility. We encourage open communication, continuous learning, innovative thinking, ongoing mentoring, and free-flowing collaboration. We seek highly talented and hard-working individuals who want to be challenged, who want hands-on work, who want to set a higher standard, and who want to be mentored by the industry’s most accomplished experts. People with outstanding Character, unwavering Commitment to our core and culture, strong Expertise, and genuine Enthusiasm for their work.
WJE offers a robust, total compensation structure, where the hourly rate is just one component of an employee’s annual earnings. Additionally, employees may be eligible to receive overtime and variable compensation based on personal and company performance, often resulting in above-market annual earnings. Actual hourly rate will be based on several factors including consideration for a candidate’s qualifications, skills, competencies, and proficiency for the role while remaining mindful of our commitment to internal equity. A good faith estimate of the starting hourly rate (gross) for this position is in the following range:
$28.65 - $42.98This non-exempt position is also eligible for WJE’s industry-leading, total rewards package which enables our employees to grow and thrive with comprehensive health and financial benefits including:
Robust and affordable health plans for employees and their families, including HSA as well as low and high-deductible PPO options
Generous 401(k) matching of 110% for the first 6% of eligible pay vesting immediately
Time off to care for yourself and others
Investments in employees’ educational assistance and professional development
Learn more about WJE’s total rewards package here.
WJE is an Equal Opportunity Employer. We invite all qualified applicants to apply including individuals with disabilities and protected veterans (VEVRAA federal contractor).
WJE will consider qualified applicants with criminal histories in a manner consistent with the requirements of Fair Chance Ordinances.