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Job Description

Major Duties and Responsibilities:

• Manages intercompany orders utilizing Corporate ERP (SAP) and/or Legacy Systems COMS (Corporate Order Management System), IOMS (International Order Management System), Salesforce, BPCS, Lotus Notes databases and etc. where applicable.

• Work directly with source of supply locations, BG/division supply chain, functional work streams and/or 3PL freight forwarders to ensure the timely export of international orders.

• Understands and supports the export rules and regulations to comply with source country and international Export Regulatory policies and procedures for international shipments.

• Manage inquires/communication from/to 3M international subsidiaries regarding product availability, order status, expedites, etc. Follow up on escalations, delays and transportation issues.

• Ensure timely completion of Customer Feedback Resolution complaints for assigned countries.

• Identify opportunities and implement solution to improve customer satisfaction and/or processes.

• Actively participates in relevant corporate programs/initiatives, complies with professional and corporate policies and procedures such as Compliance, Global Financial Standard, and acts in a manner consistent with 3M’s values and ethical standards.

• Provide back-up support to other Intercompany team members as required.

• Support Intercompany, Plant & Country ERP deployments as required.

• Review and maintain documentations, SOPs and job aids as required.

• Good time management in daily operations

• Basic understanding of ICO model

• Amenable to graveyard shift

Qualifications:

• Bachelor level university college degree or higher.

• Team Player.

• Flexible in taking ad-hoc assignments as needed (i.e., work transitions/migrations, SAP and/or other connected application (CAP) deployment activities, lead continuous improvement projects, etc.)

• +2 years of experience in Customer Service

• SAP Experience

• Skilled in using Microsoft Office applications, advanced knowledge in Excel (i.e., formulas, macros) is a plus.

• Self-motivated, fast learner, willing-to-learn and works with minimal supervision.

• Must have high client service, quality oriented and continuous improvement mindset. Lean Six Sigma trained/certified is a plus.

• Work well with teams – esp. virtual and cross-functional.

• Can communicate at all levels of the organization.

• Resourceful, can work well with ambiguity.

• Must be able to multi-task and urgency prioritize

Additional qualifications that could help you succeed even further in this role include:

• Experience in international transacting

• Experience in global transportation

• Experience within multiple supply chain roles (demand, supply, production planning, distribution/transportation)

• Experience working on cross-functional and international teams

• Lean Six Sigma Certification

• Project Management Certification

• Lotus Notes Experience

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

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