Key Responsibilities:

IT Support & Troubleshooting:

• Provide technical support for IT systems, including computers, servers, networking, and software applications used in clinical settings.
• Troubleshoot and resolve hardware and software issues across clinical and IT systems.
• Assist with system configurations, updates, and installations of IT infrastructure, ensuring compliance with security and regulatory standards.

Clinical Equipment Maintenance:

• Perform routine preventive maintenance, calibration, and testing of clinical engineering equipment such as medical devices, imaging systems, and diagnostic instruments.
• Ensure all clinical equipment operates within manufacturer specifications and complies with healthcare regulations (e.g., FDA, ISO).
• Troubleshoot and repair clinical equipment failures, escalating complex issues to senior engineers or vendors as needed.

System Integration & Support:

• Collaborate with clinical and IT teams to ensure smooth integration of medical devices with hospital information systems (HIS), EMRs, and other hospital applications.
• Assist with the configuration and maintenance of interfaces between medical devices and IT systems to facilitate seamless data exchange and workflow integration.
• Support the deployment and testing of new integrated technologies, ensuring they align with both IT standards and clinical needs.

User Training and Support:

• Provide training to healthcare staff on the proper use of integrated clinical technologies, including both IT and medical devices.
• Offer on-site support and troubleshooting to ensure that end-users can effectively use clinical and IT systems.
• Ensure staff are educated on system changes, updates, and new technologies.

Documentation & Compliance:

• Maintain accurate records of equipment maintenance, software updates, system changes, and repairs for clinical and IT systems.
• Ensure compliance with healthcare regulations and standards (e.g., HIPAA, FDA, Joint Commission).
• Assist with audits, quality control processes, and maintaining certifications related to clinical equipment and IT systems.

Collaboration & Communication:

• Work closely with clinical engineering, IT, and healthcare staff to assess needs and recommend technology solutions.
• Act as a liaison between clinical and IT departments to ensure mutual understanding and effective problem-solving regarding technology-related issues.

• Education:
  • Associate’s degree in Information Technology, Biomedical Engineering, Clinical Engineering, or a related field. Bachelor’s degree preferred.
• Experience:
  • Minimum of 2-3 years of experience in a healthcare IT or clinical engineering role.
  • Strong understanding of both IT infrastructure and clinical engineering devices.
  • Experience working with hospital information systems (HIS), electronic medical records (EMR), and other healthcare technology integrations.
• Skills and Knowledge:
  • Proficient in IT hardware, software, and networking troubleshooting and support.
  • Knowledge of medical device maintenance, calibration, and repair.
  • Familiarity with FDA, HIPAA, and other regulatory requirements in healthcare technology.
  • Strong analytical and problem-solving skills.
  • Ability to effectively communicate technical concepts to non-technical staff.
• Certifications (Preferred):
  • CompTIA A+ or similar IT certifications.
  • Biomedical Equipment Technician (BMET) certification or related clinical engineering certification.
  • ITIL or other IT service management certifications.