• Contribute to root cause investigations, assist with implementing corrective actions, and escalating unresolved issues as necessary to minimize operational downtime.  

• Preventative Maintenance & Calibration: Conduct regular preventative maintenance and calibration events of laboratory instrumentation and automation systems to ensure consistent performance, reliability, and adherence to established service procedures.  

• Documentation & Regulatory Compliance: Accurately document service activities in accordance with GDP, ensuring compliance with safety, quality, and regulatory frameworks such as OSHA, FDA, ISO, and CLIA.  

• Technical Expertise & Training: Proactively advance technical expertise/proficiency in servicing laboratory instrumentation and automated systems through continuous learning, hands-on experience, and engagement with more advanced failures/complex repairs.  

• Teamwork & Communication: Demonstrate consistently clear written and verbal communication in all interactions with internal and external departments 

• Flexibility, Quality & Process Improvement: Demonstrate adaptability in response to shifting priorities and unforeseen challenges, consistently uphold high quality standards in a fast-paced environment, and actively support process enhancements by drafting/revising procedures and identifying opportunities to optimize workflows. 

Physical Requirements 

• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform keyboarding/mousing for approximately 80% of a typical working day. 

• Ability to work standing for approximately 60% of a typical working day.  

• Ability to lift, carry, push or pull up to 40 pounds within the typical working day. 

• Ability to comply with any applicable personal protective equipment requirements. 

• May be exposed to hazardous materials, tissue specimens, and instruments with moving parts, lasers, heating and freezing elements, and high-speed centrifugation.  

• Ability to work weekdays  

• Ability to work nights, weekends, and/or Holidays.  

• Ability to be on call for nights, weekends, and/or Holidays.  

• Ability to work overtime, as needed  

Minimum Qualifications 

• Bachelor’s degree in Engineering, Technology, Electronics or other degree relevant to essential duties; or Associate degree in Engineering, Technology, Electronics and 2 years of relevant experience OR high school diploma/GED and 4 years of relevant experience  

• Experience interpreting mechanical parts and assembly drawings. 

• Experience with electrical circuits and diagrams, including the use of electrical measurement tools such as multi-meters and analyzers. 

• Demonstrated ability to perform the essential duties of the position with or without accommodation.