A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for customer service at front desk, including answering calls and managing walk-in customers. Also responsible for some shipping and receiving,  picking and packing goods, developing shipping labels and documents and ensuring orders have been picked and packed correctly. 

Major Tasks, Responsibilities and Key Accountabilities

• Services customers via telephone and/or walk-ins and ensures counters are properly stocked. Interacts with customers, vendors, and associates to resolve customer-related and service-related issues.

• Acts as a liaison between warehouse and customers; Picks and packs goods to be shipped and prepares identifying information and shipping instructions.

• Determines method of shipment and preparing all required and supporting documentation. Ensures timely shipment of materials and customer satisfaction.

• Receives merchandise - checks and signs delivery slips and assists with unloading. Affixes barcodes, tags, and security tags, and may operate forklift, hand trucks, or other equipment to load, unload, transport and store goods.

• Inspects and verifies incoming goods against purchase orders or other documents, records shortages, and rejects damaged goods.

• Organizes distribution and shipping of merchandise. Makes necessary verifications against documents, unpacks, and routes goods to appropriate storage areas.

• Maintains internal record-keeping systems. Contacts transport companies and suppliers in order to expedite, trace, or return merchandise that does not conform to specifications or purchase orders.

• Takes inventory, maintains storage area, organizes, and places stock on shelves. Ensures area is secure at all times.

Nature and Scope

• Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.

• Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

• None.

Work Environment

• Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes.

• Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.

• No travel required.

Education and Experience

• HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Preferred Qualifications

• Having high attention to details and good communication skills.

• Being able to work with a team and able to perform repetitive tasks.

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.

We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.

Minimum Pay