Job Description:

• Provide Level 1 helpdesk support for system access, connectivity, and basic technical issues.

• Monitor servers, applications, and system performance.

• Assist in maintaining IT infrastructure, including servers, networks, and cloud environments.

• Help maintain and troubleshoot CI/CD pipelines (e.g., Jenkins).

• Assist with deployment processes, system updates, and backups.

• Document system configurations, procedures, and troubleshooting guides.

• Work closely with the engineering team to improve automation and operational efficiency.

Requirements

Qualifications:

• Bachelor’s Degree in Information Technology, Computer Engineering, Computer Science, or

related field

• Fresh graduate or up to 1 year of relevant experience

• Basic knowledge of Linux or Windows server environments

• Familiarity with networking concepts (IP, DNS, firewalls)

• Basic scripting knowledge (e.g., Bash, Python, or PowerShell) is a plus

• Strong troubleshooting and analytical skills

• Good communication skills

• Willing to perform both helpdesk support and infrastructure tasks