Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Information Governance Advisor – Mid-level, you will provide governance, quality, integrity and timeliness of operational data for the Association. You will establish and enforces Association data policies, standards, practices and processes according to best practices.  You will monitor the use of data to ensure careful control and effective use to achieve Association objectives. You will participate in cross-functional teams in the development of information and data governance initiatives, and participate in the development of policies, principles, procedures, standards and metrics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ,  or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Synthesizes key information / data and research in order to recommend information governance initiatives that deliver business value across a single data domain.
• Develops data domain specific information and data governance policies, guidelines, procedures and communications.
• Assists in conducting current assessment of information governance process and tools and proposing recommendations for improvements to peers, community and the next level of leadership.
• Partners with internal groups and/or vendors to maintain complete and accurate meta data information using querying and other system tools to produce required reports and analyze data.
• Anticipates, analyzes, and effectively resolves problems and issues; makes recommendations and identifies when and how to escalate problems to the appropriate level.
• Responsible for acquiring and applying a broad-based knowledge of various lines of the business, channels, data domains and their applications and processes across one to many Information Governance standards and data management activities.
• General understanding of risk and compliance principles applied to information governance and data management solutions.
• Operates independently and with peers to execute information governance and data management practices and processes.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Information Architecture, Information Management, Information Studies, Information Technology, Risk, Audit or related technical field; OR 4 years of relevant education and/or experience.

• 4 years of experience in Information or Data related practices to include: information governance, information management, Risk, Audit, information architecture, IT, analysis and reporting.
• OR Advanced degree in Information Architecture, Information Management, Information Studies, Risk, Audit, Information Technology or a related technical field with 2 years of experience in Information or Data related practices as noted above.
• 1 years of related work experience analyzing data governance issues and delivering data management solutions required, including documenting business workflow and managing data quality processes.
• Extensive experience in data quality metrics, business rules and dashboards.

What sets you apart:

• Knowledge of data governance frameworks, control environments, and data trust practices.
• Experience with AI governance concepts, including generative AI, AI agents, intelligent automation, or emerging AI technologies.
• Hands-on experience with Alation, Bigeye, or similar governance and observability platforms.
• Experience working with structured and unstructured data assets across complex enterprise ecosystems.
• Experience partnering with Audit, External Regulators, and Second Line of Defense (SLOD) teams to support governance oversight, regulatory compliance, risk management, and issue remediation
• Experience within Banking, P&C insurance, Life insurance, or financial services domains
• US military experience gained through military service or gained as a military spouse / domestic partner.

Compensation range: The salary range for this position is: $85,040 - $162,550.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.