Job Description 

Senior Directory Services Engineer 

The Hartford’s Information Protection (THIP) organization is looking for talented professionals to join a high-performing team that is charged with supporting and enhancing our core Directory Services platforms.  As a Directory Services engineer, this position will be part of the primary technical team tasked with engineering and maintaining directory services platforms including Active Directory, Active Roles Server (ARS) and CyberArk.   The individual will have the opportunity to help shape the future direction and use of the applications as they are currently deployed at the Hartford.  Additionally, the position will have broad accountabilities around currency and patching for all Directory Services technologies.  This role will provide thought leadership, professional support and valued contributions to a range of production support, development and project activities.  We are looking for an experienced professional, who has a breadth of knowledge and skills across various technical acumens, along with an understanding of industry best practices.  

The right person will develop a deep understanding of the platforms usage and consumption, continuously advocate for automation and process efficiency, and where necessary challenge and influence management to take actions to appropriately utilize the systems.  The role is heavily focused on ensuring currency and stability in the environment.  The right person will have a wide-ranging technical knowledge with a desire to learn and grow their technical skills across the noted domains. 

Responsibilities 

This position is responsible for performing and overseeing the execution of the following: 

Technical Expert for engineering and support for Active Directory systems – Includes monitoring overall health and well-being of the Active Directory environments, playing a key role on the current team as an ambassador for currency and stability, and analyzing and implementing required changes, patches and upgrades for Domain Controllers and various ancillary systems. 

Technical Support for various Directory Services technologies – Accountable for helping the existing engineers with support of directory services technologies, including Active Directory, OneIdentity Safeguard / Active Roles Server (ARS), CyberArk and Azure AD (Entra).  This work will range from production support to project related activities. 

Process design / automation implementation – Includes reviewing the current systems and processes associated with Directory Services and helping design more efficient and automated solutions where feasible. 

Qualifications 

Candidates will be evaluated based on their ability to perform the duties listed above while demonstrating the skills and competencies necessary to be highly-effective in the role. These skills and competencies include: 

• A broad and diverse technical background. 

• Multiple years supporting Active Directory 

• Fluent in domain controller functionality and behaviors 

• Strong overall knowledge of Intel servers 

• A track record in production support / system support activities. 

• Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate actions. 

• Confidence to effectively influence others to modify their opinions, plans, or behaviors. 

• Excellent prioritization capabilities, with an aptitude for breaking down work into manageable parts, effectively assessing the priority and time required to complete each part. 

• Organizational skills that enables one to work on several tasks simultaneously, providing management with appropriate insight into the workload and priorities. 

• Original and innovative thinking that produces new ideas and creates innovative solutions. 

• Demonstrated ability to develop and implement process improvement initiatives. 

A successful candidate will possess some or all of the following background and experiences: 

• BS or MA in Engineering, Computer Science, Information Security, or related field. 

• 4+ years supporting directory services and/or identity management related technologies 

In addition to the skills, competencies and experiences described above, the right person must consistently demonstrate The Hartford’s core values and behaviors, which embody: 

• Build Strong Partnerships – Forge trusted relationships and deliver customer value with integrity. 

• Operate as a Team Player – Respect our teammates and work inclusively to achieve the best results. 

• Deliver Outcomes – Demonstrate a bias for action that drives exceptional performance. 

• Strive for Excellence – Continuously improve to reach the highest standards and inspire others to do the same.