Troubleshoots and resolves hardware and software issues

· Evaluates and tests equipment, software, and system tools, and submits recommendations to the Onsite Support Manager

· Installs, configures, and assesses the usability of desktops, laptops, and peripheral equipment in compliance with given standards and guidelines

· Escalates issues to higher level of support as needed

· Document, track, and monitor problems to ensure timely resolution

· Loads desktops with the Acquire-approved image and applications

· Ensures hardware accessories are functional and usable

· Provides physical presence and support during incidents

· Assists on projects, changes, implementations as front-end support for end users

· Other ad-hoc tasks related to technology that the immediate manager may assign

Join the A-Team and experience the A-Life!