Who are we?

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary:

Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

Responsibilities

· Supports the team with coordinating large customer deliveries and resolving shipping or receiving issues, keeping records/logs of all materials.
· Applies acquired job skills and company policies and procedures to complete assigned tasks
· Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice
· Normally follows established procedures on routine work, requires instructions only on new assignments.

Documentation & System Updates

· Coordinates speedy and efficient delivery of goods to the required destination and obtains sign-off for receipt.
· Informs recipients that goods ordered have been delivered.

Shipping & Receiving

· Maintains records of materials received and shipped, within a semi-routine scope.
· Receives goods delivered to the IBX either directly or following acceptance by security.
· Enters all relevant details of all inbound/outbound shipments and ensures order requirements are fulfilled.
· Uses shipment spotlight and shipment dashboard for customers inbound/outbound shipments.
· Inspects received goods and rejects unsatisfactory items where necessary.

Problem Solving

· Proactively works and communicates with internal/external  customers to ensure on-time deliveries.
· May assist with resolving difficult shipping and receiving issues.

Inventory Management

N/A

Hazardous Materials

· Follows established procedures on hazardous materials, requires supervision on new assignments.
· Follows and complies with hazardous materials within semi-routine protocols, as described by regional regulatory bodies.

Equipment

· Tracks stored and/or abandoned equipment.
· Uses the aging shipment business processes/tools for Shipments over 5 days, 14 days, 30 days and 90 days.

IBX Support

·Assists with delivering and removal of customers equipment from cages through the use of established procedures.
· When requested by a Smart Hand (SH) request, assists with packing customers equipment with  packing material so that it can be shipped from the IBX.

Typical Degree & Years of Experience

· Typically requires a high school diploma and 1-2 years of equivalent work experience.
· Regional hazardous materials certification preferred.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

We use artificial intelligence in our hiring process. Learn more here.