Responsibilities:

• Create a care culture.

• Create a positive customer experience by completing the service correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.

• Consistently provide accurate True Transparency pricing.

• Mentor and develop technicians under his/her care to achieve the desired performance metrics.

• Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet.

• Understand when to issue a “Lock Out/Tag Out” tag and the required follow-up steps.

• Proper use of down tag.

• When issues are identified, prepare a detailed finding report with pictures to discuss with the customer.

• Present repair options to include cost using the options sheet.

• Support technicians and apprentices on troubleshooting issues as needed.

• Complete all required documentation on services and collect, record, and deliver fees to designated office administration.

• Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly.

• Facilitate orders for all parts required for appointments and ensure preparedness for the day of service.

• Process warranty parts and paperwork as the job is completed.

• Record all material used or consumed on the job for job costing and replenishing.

• Facilitate rescheduling customer appointment if call is not complete.

• Transport materials and tools to the job site and provide proper accounting of assigned tools.

• Keep truck clean, stocked and accurately inventoried.

• Protect customer’s home from damage while working and leave customer’s home cleaner than when you arrived.

• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.

• Inform a supervisor and/or manager if the customer does not have HVAC service before leaving the call.

• Communicate the benefits of Club Memberships.

• Manage to performance metrics scorecard.

• Report any safety issues to supervisor and/or manager.

• Support supervisor and/or manager as a resource who can make decisions on behalf of the company for the technician team.

• Perform other duties as assigned.

Position Requirements:

• EPA Certified required.

• A High School diploma or general education degree (GED) required.

• A minimum of two years’ experience preferred but not required with manager’s approval in maintenance, troubleshooting and correcting diverse HVAC service issues.

• A valid driver’s license and approved to drive by Company’s insurance carrier.

• Must be highly organized with good attention to detail and follow through.

• Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.

• Team player working in a team environment.

• Excellent customer service skills with desire to exceed customer expectations.

• Must be able to use a computer tablet, smart phone and read a map or follow GPS.

• Kentucky Journeyman License

Physical Requirements:

• Works in indoor/outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 70% of the time.

• Climbs ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. Often works in tight spaces such as attics and/or crawlspaces.

• Must be able to lift 50 pounds with ability to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices).

• Occasionally works from heights 15 feet or higher above ground.

• Carries 24 ft extension ladder alone and/or 40 ft extension ladder with a fellow-coworker on most jobs.

• Have good visual acuity.