About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

The Human Resource Business Partner (HRBP) serves as a strategic and operational partner to business leaders across Malaysia, providing end-to-end HR support to drive business performance, workforce effectiveness, and employee engagement. The role is responsible for delivering HR solutions across talent management, organizational development, workforce planning, performance management, employee relations, and compliance.

A critical component of this role is leading Industrial Relations (IR) and Employee Relations (ER) activities within a blue-collar & white-collar workforce environment. The incumbent will provide expert guidance on Malaysian labour laws, disciplinary processes, domestic inquiries, collective agreements, grievance handling, and employment compliance while partnering closely with operational leaders to maintain a productive and harmonious workplace.

The role also leverages HR systems and workforce analytics to provide data-driven insights and recommendations that support business decision-making and organizational effectiveness.

PRIMARY DUTIES & RESPONSIBILITIES

Strategic HR Business Partnering

• Partner with business leaders to develop and execute people strategies that support operational and commercial objectives.
• Provide coaching and guidance to leaders on organizational effectiveness, performance management, talent development, succession planning, and workforce planning.
• Act as a trusted advisor to management on people-related matters and business transformation initiatives.
• Support organizational change management, restructuring, and business improvement initiatives.

Industrial Relations & Employee Relations

• Lead and manage all Industrial Relations matters across Malaysia operations, ensuring compliance with Malaysian employment legislation and labour regulations.
• Provide expert advice and hands-on support for disciplinary actions, misconduct investigations, domestic inquiries, grievances, and employment disputes.
• Manage employee relations cases and recommend appropriate actions while mitigating organizational risk.
• Ability to travel between various sites in the country from time to time to support the blue-collar workers
• Partner with site management to maintain positive employee relations and workplace harmony within blue-collar & white-collar operations.
• Support dealings with labour authorities, government agencies, and external stakeholders where required.
• Ensure all HR practices comply with Employment Act, Industrial Relations Act, Occupational Safety and Health regulations, and other applicable labour legislation.

HR Operations & Talent Management

• Support recruitment activities for key operational and professional positions.
• Drive onboarding, talent development, succession planning, and employee retention initiatives.
• Partner with managers to execute annual performance and talent review processes.
• Support compensation and reward processes including salary reviews, incentive programs, and workforce cost planning.
• Ensure accurate and timely execution of HR policies, procedures, and HR governance standards.

HR Systems, Data & Analytics

• Utilize Workday and other HR systems to maintain workforce data integrity and generate meaningful business insights.
• Analyze workforce metrics including headcount, turnover, absenteeism, overtime, labour costs, engagement, and productivity trends.
• Develop HR dashboards and presentations for business leaders to support decision-making.
• Provide workforce planning analysis and recommendations based on operational requirements and business forecasts.
• Drive continuous improvement in HR reporting, systems utilization, and process efficiency.

Compliance & Projects

• Ensure compliance with company policies, labour legislation, and governance requirements.
• Support internal audits and compliance reviews related to HR processes.
• Lead or participate in regional and local HR projects as assigned.
• Undertake other duties and responsibilities as assigned by supervisor.

Previous Work Experience & Qualifications

• Bachelor's Degree in Human Resources, Business Administration, Industrial Relations, Law, or related discipline.
• Minimum 7-10 years of progressive HR experience, including significant HR Business Partnering responsibilities.
• Strong hands-on experience managing Industrial Relations and Employee Relations matters within blue-collar & white-collar workforce environment.
• Extensive knowledge of Malaysian Employment Act, Industrial Relations Act, labour regulations, disciplinary procedures, domestic inquiries, and employment compliance requirements.
• Proven experience partnering with operational leaders within logistics, manufacturing, warehousing, transportation, or similar labour-intensive industries.
• Strong analytical skills with the ability to interpret workforce data and provide actionable recommendations.
• Advanced proficiency in HR systems, preferably Workday, and Microsoft Excel / Power BI reporting tools.
• Demonstrated experience preparing and presenting workforce analytics and HR insights to senior management.
• Strong stakeholder management, influencing, negotiation, and conflict resolution skills.
• Excellent written and verbal communication skills in English. Bahasa Malaysia proficiency is advantageous.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com