Job Description

Reporting to the Senior Manager, HRIS, the HRIS Analyst (Payroll, Absence & Time Tracking) will support the ongoing configuration, enhancement and optimization of Workday Payroll, Absence and Time Tracking modules. The successful candidate will play a key role in optimizing Workday functionality, driving continuous improvement initiatives, and delivering scalable solutions that enhance the employee experience. This role will work closely with senior business leaders, cross-functional managers, executive leadership and field operations teams, requiring exceptional collaboration and facilitation skills.

This position will be based at our Head Office in Markham, Ontario. Extendicare offers a hybrid working environment.

Key responsibilities include:

• Configure, maintain and enhance Workday Payroll, Absence and Time Tracking (PATT) modules, ensuring alignment with business requirements, collective agreements and organizational strategy.

• Act as a key contributor in the development and maintenance of foundational Workday architecture, including pay groups, earning codes, memo codes, vacation rates, time tracking calculations and other payroll-related configurations.

• Collaborate with Payroll, Labour Relations, HR, IT and Finance stakeholders to review employee transaction processes, address business challenges and implement scalable Workday solutions.

• Conduct impact assessments on system changes and evaluate potential downstream impacts to business processes, reports, calculated fields, security, integrations and related Workday modules.

• Identify opportunities to simplify, automate and optimize Workday processes to improve operational efficiency and enhance the colleague self-service experience.

• Support Workday releases, upgrades and enhancement initiatives through configuration, testing, validation, performance analysis and the evaluation of new functionality.

• Prepare and maintain technical specifications, test scripts, test results, training materials, process documentation, change requests and knowledge-transfer materials; participate in Change Advisory Board (CAB) activities as required.

• Respond to escalated ServiceNow tickets, performing root cause analysis to distinguish systemic configuration issues from isolated user or data-related concerns and implement sustainable solutions.

• Translate findings from ticket analysis into remediation plans, configuration improvements and impact assessments, while identifying trends and opportunities to strengthen overall system integrity and prevent recurrence.

• Maintain data integrity across Workday and downstream systems, contribute to the ServiceNow knowledge base, and continuously expand Workday expertise through professional development, Workday Community participation and industry best-practice sharing.

• Complete other duties as assigned.

What we’re looking for:

• Bachelor's degree in Human Resources, Business, Information Systems or a related field.

• Minimum 5 years of hands-on Workday Payroll, Absence and Time Tracking module configuration experience.

• Demonstrated experience supporting unionized environments and complex collective agreement requirements and configurations (Counters, Wage Progression, Seniority, etc.).

• Strong troubleshooting, root cause analysis and problem-solving skills within Workday and integrated HR systems.

• Advanced Excel skills with experience working with large datasets and performing detailed analysis.

• Experience supporting Workday testing, releases, upgrades and change management activities.

• Workday certification and ServiceNow experience are considered assets.

• Strong communication, documentation and stakeholder management skills.

• High level of confidentiality and diplomacy.

What Extendicare has to offer:

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

• Continuous mentorship, support for life-long learning and growth opportunities

• Opportunities for advancement and career growth within the organization

• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.

• Employee Family Assistance Program.

• Robust benefits package

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a broad network of long-term care homes (both owned and under management contracts), deliver over 24 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 157,000 beds across Canada. Extendicare proudly employs more than 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.

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​At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.​

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We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

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Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.​

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We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.​

Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [email protected].

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.