Sobre este puesto de HR Systems and Automation Lead en Titanwh
We are looking for a permanent HR systems and Automation Lead to own our HR technology stack end to end, driving both operational excellence and adoption. This role combines system administration and integration ownership (HRIS + ATS + AI-Powered HR automation and employee support platform) with a clear mandate to increase the maturity of how the business engages with our HR platforms – rolling out underused modules, embedding new ways of working, reducing email traffic and automating manual processes.
You’ll be the go-to expert for Hi Bob, Lever and Harriet AI, responsible for keeping workflows efficient and data clean, while also acting as a change agent who drives uptake of Self Service, Compensation, Surveys, Feedback, Performance & Goals and 1-1s across the organisationResponsibilities
Own and Optimise HR Systems
Take end-to-end ownership of the HRIS (HiBob), including configuration, data integrity, workflows, integrations, automation and adoption of available modules.
Design and build self-service and automated workflows across the employee lifecycle, including onboarding, offboarding and employee data changes.
Continuously review and improve workflows, fields and integrations as the business scales.
Review data structures and create roles that support visibility and strengthen data integrity.
Own and maintain the Applicant Tracking System (Lever), including configuration and integration with HiBob.
Own data flows from HiBob to Pleo, Omnea and other Group systems to support a seamless candidate-to-employee journey.
Drive Adoption of HR Technology
Maximise adoption of all HiBob features and modules across the organisation.
Lead the rollout of the Compensation module.
Drive adoption of Surveys through engagement and pulse survey programmes, embedding a regular cadence and turning insights into action.
Increase usage of Performance & Goals by configuring performance cycles, goal-setting frameworks and supporting materials.
Embed 1-1s as a consistent manager practice through templates, prompts, reminders and reporting, while supporting HR Business Partners with adoption coaching.
Manage Integrations and System Roadmap
Maintain a roadmap of key business events, peak periods, critical moments and planned improvements.
Act as the subject matter expert and product champion for the HR technology stack.
Maximise adoption of new functionality across all HR systems.
Support Users, Documentation and Issue Resolution
Support training and knowledge sharing across HR and key business stakeholders.
Maintain clear and up-to-date documentation for core HR system processes.
Act as the first point of escalation for system issues and data incidents.
Work with vendors on fixes, upgrades and future roadmap activity.
Manage the system improvement backlog and prioritise requirements alongside HR, IT and vendors.
Reporting and Analytics
Own the design, production and continuous improvement of HR reporting across HiBob and connected systems.
Build and maintain dashboards, reports and HR data packs for stakeholders.
Track module adoption, workflow efficiency, employee lifecycle metrics and data quality.
Develop regular data quality checks, audit controls and exception reporting.
Translate HR data into actionable insights and recommendations that support decision-making and continuous improvement.
AI Implementation and Governance
Work closely with IT on the implementation, configuration and ongoing improvement of Harriet AI, Claude and Copilot use cases for HR.
Support the design, testing and rollout of AI-enabled HR workflows that improve self-service, reduce manual queries and improve consistency.
Oversee content quality, knowledge sources and prompt guidance to ensure AI tools provide accurate and appropriate responses.
Partner with IT and Information Security to establish governance around AI usage, access controls, escalation processes and data protection.
Monitor adoption, performance and user feedback to continuously improve the employee experience.
International Data and Configuration
Own global fields, country-specific configuration, permissions, compliance considerations and scalable HR data structures.
Skills and Experience
Essential
- Advanced HiBob configuration experience with the ability to become the internal subject matter expert across all relevant modules.
- Experience integrating HR systems with other business platforms.
- Strong reporting and data analysis skills.
- Understanding of AI tools within a workplace and HR environment.
- Strong stakeholder management skills across HR, IT, business users and third-party vendors.
- Process improvement and automation mindset.
- Good understanding of data protection, system access controls and employee data confidentiality.
Key Stakeholders
Internal
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Group HR Director
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Group Head of HR Operations
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HR Operations Team
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Payroll
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HR Business Partners
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Talent Acquisition Team
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Group Head of People Integrations
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IT and Information Security
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Finance
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People Managers
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Employees
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HiBob
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Lever
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Harriet AI
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Other HR technology vendors
External
FCA Requirements (TCF/RCR)
- Adhere to all FCA regulations, including Consumer Duty.
- Highlight any processes or procedures that do not align with TCF/RCR principles and propose improvements where appropriate.
