The Human Resources Generalist is responsible for supporting a positive employee experience by managing workplace issues, advising leaders, and ensuring compliance with employment laws and company policies. This role serves as a trusted advisor to employees and managers, promoting a fair, consistent, and engaging work environment.

• Serve as the first point of contact for employee relations matters, providing guidance and support to employees and leaders.
• Investigate and resolve employee complaints, conflicts, and workplace concerns in a fair and timely manner.
• Advise managers on performance management, disciplinary actions, and policy interpretation.
• Maintain up-to-date knowledge of federal, state, and local employment laws to ensure compliance.
• Assist in developing and implementing employee relations programs, policies, and training.
• Partner with HR colleagues to analyze trends and recommend solutions that support engagement and retention.
• Maintain accurate and confidential employee relations case documentation.
• Support workplace culture initiatives to foster inclusion, trust, and accountability.
• Collaborate with legal and compliance teams as needed on sensitive or complex cases.
• Other duties as assigned.

What You Bring to the Table: 

• 3+ years of HR or employee relations experience required, preferably in a mid- to large-sized organization.
• Strong knowledge of employment laws and HR best practices.
• Excellent communication, mediation, and conflict resolution skills.
• Ability to handle confidential information with discretion.
• Strong organizational and documentation skills.
• Demonstrated ability to build trust and credibility with employees at all levels.
• Sound judgment and decision-making.
• Conflict resolution and problem-solving.
• Relationship building and collaboration.
• Cultural awareness and inclusivity.
• Communication and influence.

Education: 

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred; HR certification (PHR, SHRM-CP, or similar) preferred.

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match

• Insurance options including: medical, dental, vision, life and STD insurance

• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization

• Floating Holiday: 40 hours per year

• Paid Holidays: 7 days per year

• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

• Tuition reimbursement program

• Employee discount program

*Benefits listed above are for regular full-time position

Base Salary: The base salary range for this position is $55,000 - $70,000 annually. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.  Discrimination of any kind has no place here.  We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound:

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.  We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.