Key Responsibilities: 

• Act as the subject matter expert on employee relations and UK employment law, providing pragmatic, commercially focused advice and guidance to managers and stakeholders on the full range of people matters.  

• Lead and manage the end-to-end resolution of employee relations matters, including disciplinary, grievance, capability, performance, absence management, flexible working, conduct, workplace conflict, organisational change and other complex and sensitive matters. 

• Coach and develop managers to strengthen their capability, confidence and consistency in managing people matters.  

• Design and deliver manager training, guidance and toolkits to promote best practices and effective application of people management measures.  

• Review, develop and maintain HR policies, procedures and documentation, driving continuous improvement to ensure compliance, efficiency and a positive employee experience. 

• Monitor changes in employment legislation, case law and best practice to proactively identify risks, opportunities and required policy or procedural changes. 

• Prepare and review formal documentation, including investigation reports, outcome letters, consultation materials, settlement agreements and tribunal related correspondence where required. 

• Manage DSARs, legal enquiries and employment-related matters, working independently or with internal and external stakeholders as required. 

• Support statutory people reporting, including Gender Pay Gap (GPG) reporting, ensuring accuracy, compliance and timely submission. 

• Liaise with Occupational Health providers, referencing agencies and other external partners to support employee lifecycle, absence management and compliance requirements. 

• Maintain accurate and confidential employee relations records, ensuring effective case management, timely resolution and GDPR compliance.  

• Manage HR inbox enquiries, providing timely advice, guidance and escalation where appropriate.  

• Analyse employee relations trends and data, identifying risks and opportunities to improve the employee experience and management effectiveness.  

• Lead and manage the leaver process, conducting exit interviews, analysing feedback, and escalating key themes alongside actionable recommendations for improvements. 

• Support organisational change activities, including restructures, redundancies, TUPE transfers and consultation processes.  

• Collaborate with HR colleagues and stakeholders to deliver HR projects, employee engagement, wellbeing and wider people initiatives.  

• Support the effective use and continuous improvement of HR systems and processes. 

• Build strong relationships across the business, acting as a trusted advisor on employee relations and people matters.  

• Partner with HR colleagues and business stakeholders to support wellbeing and employee engagement measures, learning initiatives, and H&S programmes across the business. 

• Undertake any other duties reasonably required to support the HR function and wider business objectives. 

About you: 

• CIPD Level 5 qualification or equivalent experience. 

• Proven experience (at least 4-5 years) in an HR Advisory or Employee Relations Specialist role, ideally within a retail, FMCG, or similarly fast-paced environment. 

• Strong knowledge of UK employment law, employee relations best practice, and HR policies and procedures.  

• Excellent communication, coaching, and stakeholder management skills, with the ability to influence and build relationships at all levels. 

• Proficient in Microsoft Office applications, with the ability to produce accurate reports, analyse people data, and generate meaningful insights to support business decision-making.  

• Experience using HR systems and databases, with Workday or similar HRIS experience desirable. 

• Strong organisational and prioritisation skills, with the ability to manage multiple competing demands and work effectively under pressure to tight deadlines.  

• High levels of discretion, professionalism, and emotional intelligence when handling confidential and sensitive matters.  

• Experience in design and delivery of training. 

• Proven ability to work collaboratively with HR colleagues and operational stakeholders to deliver value-added people initiatives, projects, and business objectives. 

• Willingness to undertake occasional travel to support business and stakeholder requirements. 

This is primarily an office-based role with a non-contractual option to work from home up to two days per week, subject to business needs. Given the nature of employee relations activity, the successful candidate will be expected to maintain flexibility and attend the office as required to effectively support managers, employees, investigations, hearings, and other ER related matters. 

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