8-4:30 Monday- Friday onsite

Pay Range:

• Ensures, safeguards and protects patients right to privacy by staying current and knowledgeable all Federal and State Regulations and organization policies regarding privacy, confidentiality, and release of information
• Receives requests, validates the authorization, identifies requestor type and logs each request for release of information timely and accurately into the Release module in the EHR according to department procedure. Scans the authorization into the release module according to documented process
• Log requests into the Release of Information (ROI) tracking system, and creates encounters for patient family medical leave and disability forms
• Processes requests for release of health information by identifying and accurately selecting the appropriate encounter, documentation, and/or result while choosing the correct ROI report based on the dates and information authorized to be disclosed
• Ensures any information that is imported or scanned into the EHR that is not available via the release module is included in the request as appropriate. Reviews all scanned documentation prior to release to ensure there are no “miss files” in the system
• Ensures all releases of information are in compliance with the request, authorization, policies, and State and Federal/HIPAA regulations and guidelines
• Releases records in the format requested, creating electronic files to export to CD’s, e-mail, to the patient portal, or requester portals. Understands rules around encrypting electronic communication, CD’s and e-mail
• Assists with requests to review records on site, verifies requester’s authority to review, creates the release using the release inspector function or by ensuring any records held in any other media are retrieved and available for review
• Provides excellent customer service in a respectful manner, ensures understanding of customer requests and assists them appropriate, this includes, but not limited to, providing status of requests, providing information on how to request records, and explaining the process including typical turnaround times
• Performs clerical functions which may include: answering phones, copying, faxing, distributing mail, and/or ordering/delivering department or facility supplies

• High School Graduate.

• Typically requires 1 year of experience in Typically requires 1 year of experience in customer service, release of information, health information management or insurance underwriting within a healthcare environment. Ability to read and comprehend healthcare terminology, basic knowledge of human anatomy and disease processes

• Excellent communication, interpersonal, customer service, and organizational skills
• Excellent spelling, grammar and punctuation skills
• Advanced computer skills including proficient keyboarding skills and experience in using Microsoft Office products, electronic mail and/or electronic health information records systems
• Ability to work independently with minimal supervision and make decisions with good judgment
• Demonstrated strong problem solving skills including the ability to handle difficult situations
• Ability to prioritize workload, multi-task, and work under pressure in a fast-paced environment with time constraints
• Ability to read and comprehend healthcare terminology
• Must have high attention to detail and accuracy

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.