Head of Organizational Design and Workforce Planning

HR Consulting, Talent, and Strategic Workforce Planning | Full-Time | Hybrid: Boston, MA or Springfield, MA

The Opportunity

As Head of Organizational Design and Workforce Planning, you will shape, build, and scale MassMutual's enterprise organizational design and strategic workforce planning capability. This is a high-impact leadership role for someone who can connect business strategy, organization structure, workforce capacity, talent, skills, and ways of working into practical recommendations that help senior leaders make better decisions.

You will serve as both an enterprise capability builder and a hands-on advisor on complex, high-priority business needs. You will set the vision, operating model, governance, frameworks, and partnership approach for this work while directly consulting with senior business and HR leaders on organization design, operating model, workforce strategy, and change enablement priorities.

This role reports to the Head of HR Consulting, Talent, and Strategic Workforce Planning and leads two mastery-level individual contributors. You will operate with significant autonomy, influence enterprise practices, facilitate senior-level discussions, and translate organizational, workforce, financial, and business insights into clear choices, decisions, and action.

The Team

You will be part of MassMutual's HR Consulting, Talent, and Strategic Workforce Planning organization, a team focused on helping the business build the talent, capabilities, structures, and workforce strategies needed for long-term success. You will partner closely with HR Business Partners, Finance, Talent Management, Analytics, Strategy, and senior business leaders to solve complex organization and workforce challenges. This is an evolving capability area with meaningful opportunity to define how organizational design and workforce planning are practiced at enterprise scale.

The Impact

• Set the enterprise direction for organizational design and strategic workforce planning, including the vision, priorities, practices, operating model, governance, intake, prioritization, and partnership approach needed to scale support effectively.

• Lead and develop a small team of experts while directly contributing to priority initiatives that require enterprise perspective, analytical rigor, executive influence, or complex problem solving.

• Advise senior leaders on organization design and operating model decisions, including structure, roles, decision rights, work processes, spans and layers, ways of working, and opportunities to improve clarity, efficiency, scalability, and execution.

• Translate business priorities into workforce implications, including critical roles, capability needs, build/buy/borrow/automate choices, location strategy, capacity requirements, talent risks, and connections to financial planning.

• Connect workforce and organization insights to adjacent talent and business processes, including succession, learning, leadership development, hiring, redeployment, organization design, and change enablement.

• Diagnose organizational effectiveness issues and recommend the right intervention by determining whether challenges are structural, capability-based, leadership-driven, process-related, culture-related, or capacity-related.

• Define measures of success and use data to assess organizational health, workforce trends, turnover, engagement, productivity, capability gaps, and the effectiveness of organizational design and workforce planning practices.

• Create executive-ready synthesis, facilitation materials, and decision support that simplify complexity and help leaders align on choices, tradeoffs, risks, and implementation actions.

The Minimum Qualifications (Required)

• Bachelor's degree in Human Resources, Organizational Development, Business, Industrial/Organizational Psychology, Strategy, or a related field.

• 10+ years of progressive experience in organizational design, organizational effectiveness, strategic workforce planning, HR strategy, workforce transformation, or related disciplines.

• Experience leading complex organization design, operating model, workforce planning, or transformation initiatives in a large, matrixed organization.

• Experience translating business strategy into organization structure, workforce capabilities, role design, talent requirements, and scalable ways of working.

• Experience using workforce, organizational, financial, and business data to identify trends, model scenarios, generate insights, and support executive decision-making.

• Experience partnering with senior business leaders, HR Business Partners, Finance, Strategy, Talent Management, and analytics teams on organization or workforce decisions.

• Experience leading teams, projects, or enterprise initiatives that require cross-functional alignment and senior stakeholder engagement.

The Ideal Qualifications (Preferred)

• Advanced degree in Human Resources, Organizational Development, Business, Industrial/Organizational Psychology, Strategy, or a related field.

• Experience building or scaling organizational design, organizational effectiveness, strategic workforce planning, or workforce transformation capabilities at enterprise scale.

• Experience operating in complex, matrixed, regulated, or global organizations.

• Demonstrated ability to facilitate senior-level decision making, synthesize complex inputs, and build executive-ready narratives that clarify choices, risks, and tradeoffs.

• Knowledge of future-of-work trends, workforce transformation, operating model evolution, skills-based workforce practices, location strategy, and automation or AI-enabled workforce implications.

• Strong consulting orientation, systems thinking, business acumen, financial orientation, and ability to simplify complexity for different audiences.

• Demonstrated change leadership experience, including helping leaders build adoption plans for new structures, operating models, workforce strategies, or ways of working.

What You Can Expect as Part of MassMutual and the Team

• Regular meetings with the team

• Focused one-on-one meetings with your manager

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups

• Access to learning content on Degreed and other informational platforms
  Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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Salary Range:

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees.  Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.  For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.