Job Description

Job Description
Job Description

London Gatwick Airport
Guest Services Officer
AirAsia X
Full time
 

YOUR ROLE AS A :

AirAsia X is seeking a dynamic and service-oriented Guest Services Officer – London Gatwick Airport to be part of the best airline team in the sky!

This position reports to the Station Manager. The Guest Services Officer shall maintain the highest level of safety, security, and service standards for all ground operations.

YOUR RESPONSIBILITIES

This position reports to the Station Manager. The Guest Service Officer shall also maintain the highest level of safety, security, and service standards for ground operations.

YOUR DUTIES

• To ensure the smooth daily operations by Guest Services at Check-in Counter, Gate Management, and Arrival Hall, including preparation of daily operations reports.

• To ensure that staff are properly planned before the start of operations by:

  • Updating staff on any information

  • Conducting briefing and de-briefing

  • Assigning staff to their designated areas

  • Ensuring all required tools are sufficient and in order

• To ensure the check-in counter opens 4 hours before departure time.

• To ensure all systems are running prior to counter opening (i.e. conveyor, BHS, tubs, and FIDS).

• To monitor staff movement and discipline and report to superior for further action when required.

• To react promptly to any delay and inform the Supervisor on duty to take necessary action.

• To ensure all SOPs are implemented in accordance with GOM.

• To comply with Airline Standards, Safety Performance, applicable laws, and procedures in all locations where operations are conducted.
   

YOUR TRAITS

• Possess personal traits of being friendly, mature, humble, honest, and meticulous.

• A self-starter and able to perform under pressure in a challenging environment.

• Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located.

• Ability to maintain high confidentiality, tactful and discreet when dealing with people.

• Possess good interpersonal and communication skills.

• Able to work on shifts.
   

WHERE YOU’LL GO:

Dispatcher to captain, ramp agent to data analyst, brand executive to CEO – these are some Dare To Dream stories of our Allstars.
 

WHAT YOU’LL ENJOY :

Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
A unique Allstar culture like no other