Role Details

• Skill/Industry Group: Public Services (PS) – Domain: Child Welfare
• Level: Consultant
• Location: Gurugram/Bengaluru/Mumbai
• Travel Requirement: 0–100% (as per client/project needs)

Practice Overview – Public Service Industry

The Public Service (PS) team is one of the industry groups within Accenture’s Global Network, under Accenture Strategy & Consulting. Our practitioners bring the right blend of strategic and operational expertise to help clients solve their most critical challenges and deliver maximum stakeholder value.

The Public Service industry group spans the following sub-sectors:

• Border services
• Cities, Transport & Infrastructure
• Defense
• Education
• Non-profit
• Post & Parcel
• Public Health
• Public Safety
• Revenue
• Social Services

Key Duties and Responsibilities

As a Consultant in the Child Welfare, you will play a critical role in driving client engagements and delivering measurable outcomes. Consultants are expected to own and lead significant workstreams, bringing in-depth subject matter expertise in Child Welfare.

• Lead workstreams within client projects focused on child welfare and human services transformation—covering strategy design, business process re-engineering, implementation planning, and change management, ensuring timely and high-quality delivery
• Support managers in shaping project strategy, delivery roadmaps, and performance frameworks, ensuring alignment with client objectives and compliance with federal and state child welfare mandates
• Contribute to business development by supporting proposal creation, qualification efforts, and client presentations for opportunities across human services modernization, child welfare reform, and family services programs
• Drive the development of thought leadership, internal methodologies, and capability assets to strengthen the Child Welfare domain within the practice

Qualifications

• MBA from a Tier 1 institution or Master’s degree in a relevant discipline

Experience Requirements

• 4–7 years of relevant experience, with a strong track record in the Child Welfare domain
• Strong understanding of global Child Welfare trends, policies, and innovations
• Hands-on experience in planning and delivering Child Welfare programs is highly desirable

Industry/Functional Skills (Required)

• Strong understanding of child welfare program operations and service delivery processes, including intake, investigations, case management, family preservation, foster care, adoption, permanency planning, and provider management
• Familiarity with the application of Generative AI (GenAI) and intelligent automation within child welfare and human services environments, including use cases related to case summarization, document intelligence, policy interpretation, knowledge assistance, workflow automation, and decision support
• Experience working with enterprise platforms and solutions supporting child welfare or human services programs, such as Salesforce, SAP, Oracle, Microsoft Dynamics, or custom-built case management applications, including integrations across systems and data sources
• Ability to analyze and map end-to-end service delivery processes across child welfare programs and identify opportunities for process optimization, digital transformation, and improved citizen outcomes
• Experience supporting implementation planning, business transformation, process re-engineering, and organizational change management initiatives within public sector or human services programs
• Capability to support requirements gathering workshops and translate policy, program, and operational needs into clear functional and technical specifications for technology implementation teams
• Proficiency in stakeholder engagement and collaboration, including preparation of workshop materials, facilitation support, executive presentations, and documentation of insights from program leaders, supervisors, and frontline caseworkers
• Experience preparing high-quality client deliverables including business process maps, implementation roadmaps, operating models, reports, governance artifacts, and executive presentations aligned to transformation objectives
• Familiarity with data-driven decision-making in child welfare environments, including performance measurement frameworks, operational dashboards, outcomes tracking, analytics, and reporting to support program improvement and compliance
• Understanding of systems integration, interoperability, and data exchange considerations within child welfare ecosystems, including coordination across eligibility, Medicaid, education, justice, and provider systems

About Accenture

Accenture is a leading global professional services company that helps businesses, governments, and other organizations build their digital core, optimize operations, and accelerate growth. With approximately 791,000 people serving clients in more than 120 countries, Accenture brings deep industry expertise together with capabilities across Strategy & Consulting, Technology, Operations, Industry X, and Song. Its global footprint spans offices and operations in 52 countries and 200+ cities, underpinned by a connected network of innovation hubs and a worldwide system of Advanced Technology and Intelligent Operations Centers that scale delivery across markets. Leveraging strong ecosystem partnerships—and leadership in cloud, data, and AI—Accenture delivers measurable value at speed and at scale.

Industry/Functional Skills (Required)

• Strong understanding of child welfare program operations and service delivery processes, including intake, investigations, case management, family preservation, foster care, adoption, permanency planning, and provider management
• Familiarity with the application of Generative AI (GenAI) and intelligent automation within child welfare and human services environments, including use cases related to case summarization, document intelligence, policy interpretation, knowledge assistance, workflow automation, and decision support
• Experience working with enterprise platforms and solutions supporting child welfare or human services programs, such as Salesforce, SAP, Oracle, Microsoft Dynamics, or custom-built case management applications, including integrations across systems and data sources
• Ability to analyze and map end-to-end service delivery processes across child welfare programs and identify opportunities for process optimization, digital transformation, and improved citizen outcomes
• Experience supporting implementation planning, business transformation, process re-engineering, and organizational change management initiatives within public sector or human services programs
• Capability to support requirements gathering workshops and translate policy, program, and operational needs into clear functional and technical specifications for technology implementation teams
• Proficiency in stakeholder engagement and collaboration, including preparation of workshop materials, facilitation support, executive presentations, and documentation of insights from program leaders, supervisors, and frontline caseworkers
• Experience preparing high-quality client deliverables including business process maps, implementation roadmaps, operating models, reports, governance artifacts, and executive presentations aligned to transformation objectives
• Familiarity with data-driven decision-making in child welfare environments, including performance measurement frameworks, operational dashboards, outcomes tracking, analytics, and reporting to support program improvement and compliance
• Understanding of systems integration, interoperability, and data exchange considerations within child welfare ecosystems, including coordination across eligibility, Medicaid, education, justice, and provider systems

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.