About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Summary

As the Global NVOCC & Ocean Governance Manager, you will be responsible for establishing and driving a world-class governance, compliance, and operational excellence framework across the organization's global ocean freight and NVOCC operations. This strategic role will ensure regulatory compliance, optimize carrier incentive programs, strengthen operational controls, and enhance global performance through standardized processes, governance, and continuous improvement initiatives. You will work closely with Ocean Procurement, Trade Management, Operations, Finance, IT, and regional stakeholders to deliver consistent execution and maximize commercial value across the global network.

What Are Your Responsibilities?

• Own the global NVOCC governance framework and serve as the organization's subject matter expert for NVOCC operations, compliance, and governance.
• Ensure compliance with global maritime and NVOCC regulations, including FMC/OTI, OSRA, tariffs, NRAs, ENS/ICS2, AMS/ISF, ACI/eManifest, and other advance cargo filing requirements.
• Establish and maintain global standards for licensing, bonding, tariff management, Bills of Lading, documentation, regulatory filings, record retention, and detention & demurrage compliance.
• Monitor regulatory developments and translate changes into practical policies, procedures, controls, and training programs.
• Lead global audit, risk management, and compliance initiatives, driving corrective actions across regions and countries.
• Own and optimize global carrier commitment and Volume Incentive Discount (VID) programs, partnering with Ocean Procurement and Trade Management to manage agreements, MQCs, allocations, and preferred carrier strategies.
• Monitor carrier performance, commitment attainment, incentive realization, and financial outcomes, while leading cargo steering and optimization reviews to identify risks and opportunities.
• Validate carrier incentive calculations and collaborate with Finance on accruals, invoicing, and collections.
• Define and maintain global operating standards across booking, documentation, manifesting, regulatory filings, cargo release, invoicing, and shipment closure processes.
• Act as the escalation point for complex operational, commercial, and regulatory issues across the global ocean network.
• Drive continuous improvement initiatives to enhance compliance, operational efficiency, service quality, and commercial performance.
• Partner with Digital and IT teams to automate compliance controls, reporting, documentation validation, VID tracking, and exception management.
• Establish and monitor global KPIs covering compliance, operational performance, carrier commitments, and incentive attainment.
• Develop management dashboards and reporting that provide visibility into operational performance, compliance risks, and commercial outcomes.
• Lead root cause analysis and corrective action programs arising from audits, operational incidents, and regulatory findings.
• Develop global SOPs, training programs, and certification standards while building a network of regional NVOCC experts to drive consistent execution and best-practice sharing worldwide.
  
  

You Have These Experience & Skills

Essential Requirements

• 8-12+ years of experience in ocean freight forwarding, NVOCC operations, ocean carrier management, or international logistics.
• Strong knowledge of global NVOCC regulations, ocean freight compliance requirements, and industry governance standards.
• Proven experience developing and implementing global governance frameworks, SOPs, audit programs, and operational controls.
• Experience managing carrier agreements, volume commitments, incentive programs, and ocean procurement-related activities.
• Strong analytical and commercial acumen with the ability to interpret data, identify trends, and drive business performance improvements.
• Excellent stakeholder management, communication, and influencing skills, with the ability to collaborate across regions, countries, and functions.
• Demonstrated ability to lead transformation, process improvement, and cross-functional projects in a complex global environment.
• Strong written and verbal English communication skills.

Preferred Qualifications

• Bachelor's Degree or higher qualification in Supply Chain, Logistics, Business, or a related discipline.
• Direct experience with FMC regulations and NVOCC governance programs.
• Ocean Procurement, Trade Management, or Carrier Management experience.
• Audit, compliance, risk management, or governance experience within freight forwarding or logistics environments.
• Professional industry certifications in logistics, supply chain, compliance, or project management.
• Lean, Six Sigma, or continuous improvement certification and practical application experience.
• Additional language capabilities to support global stakeholder engagement.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com