Position Title: Global Network Operations and Security Center (GNOSC) Service Delivery Manager (SDM)

Location: Schriever Space Force Base, Colorado Springs, CO

Relocation Assistance: None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type: DoW Secret

Shift: Day shift

Travel Required: Up to 10% of the time

Description of Duties:

The Global Network Operations and Security Center (GNOSC) Service Delivery Manager (SDM) assists in providing critical leadership and oversight for the 24/7 Global Network Operations and Security Center (GNOSC) supporting the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. This role is responsible for the overall health, stability, and continuous operation of the enterprise IT infrastructure. The GNOSC SDM will assist in leading a diverse team of Watch Officers, Network Operations Center (NOC) Engineers, and Mission Support Team (MST) Engineers, ensuring operational continuity, effective incident management, and seamless communication with executive management and Government stakeholders.

Key Responsibilities:

Operational Leadership:

·       Directs daily activities of the continuous 24x7x365 GNOSC environment.

·       Provide administrative and technical oversight to Watch Officers, NOC Engineers and MST Engineers.

Incident & Problem Management:

·       Serve as an escalation point for complex IT incidents, outages, and service degradations.

·       Ensure that all incidents are effectively escalated, managed, and resolved within established service level agreements (SLAs).

Stakeholder Communication:

·       Provide full communication of status, remediation plans, and operational actions to executive leadership and the Government customer.

Change & Service Management:

·       Oversee ITIL-based continual service improvement initiatives to minimize risk to services and operational networks.

Mission & Event Support:

·       Coordinate the Mission Support Schedule with the MST Lead, NOC Lead and Senior Watch Officer (SWO) to ensure all CIO assets directly support event requirements, exercises, and war games in a geographically distributed enterprise.

Performance & Compliance:

·       Ensure team compliance with Tier III Information Assurance practices, IT security governance, and DoD 8570/8140 requirements.

·       Champion metrics-based IT Operations and Maintenance (O&M) and oversee Quality Assurance/Quality Control Inspection processes.

Control Account Manager (CAM):

·       Serve as the primary CAM, managing the GNOSC Charge Codes, validating the Estimate to Completion (ETC) and the Variance Analysis Report (VAR)

·       Ensures the GNOSC accounts stay within the prescribed thresholds set by the contract

·       Hiring Manager

·       Working with the GNOSC Manager to determine appropriate position fills, back fills, and team manning

·       Serves as primary hiring manager for the GNOSC; works with SWO, NOC Lead, and MST Lead to ensure a competitive and through hiring process

The successful candidate will:

·       Have exceptional verbal and written communication skills with a proven track record of briefing senior military and civilian leadership.

Resumes, in month and year format, must be submitted with application in order to be considered for the position.  The selected candidate may be assigned as an employee for one of our teammate companies.

Basic Requirements:

·       Must have 10, or more, years of general (full-time) work experience

o   May be reduced with completion of advanced education

·       Must have 5, or more, years of progressive experience in IT operations management, network control center (NCC), or enterprise operations center (EOC) roles.

·       Must have 1, or more, years of direct personnel management or team leadership experience in a complex, 24/7 IT environment.

·       Must have a current DoD 8570.01 IAT Level II Certification (e.g., CompTIA Security+ CE) or higher (IAM Level II/III preferred, such as CISM or CISSP).

·       Must have an active DoW Secret Security Clearance

·       Must have an active DoW Secret Security Clearance

Desired Requirements:

·       Have an active DoW Top Secret Security Clearance

·       Have a bachelor’s degree (or higher) in Computer Science, Information Technology, Cybersecurity, or a related field.

·       Have extensive experience leading metrics-based IT Operations and Maintenance (O&M) teams within a DoD or MDA environment.

·       Have an advanced understanding of the ITIL framework with related certifications (e.g., ITIL 4 Foundation, ITIL 4 Managing Professional, or Strategic Leader).

·       Be familiar with enterprise monitoring, ticketing, and security toolsets utilized by the team, including Remedy, and SNMP monitoring tools (e.g. SolarWinds and Structure Ware Datacenter.

·       Have a working technical background in network engineering, systems administration (Windows/Linux), or cybersecurity operations.

·       Have experience running operations centers for large complex organizations.

·       Have an understanding of military organizations and structures

·       Have experience working with DISA and DREN.

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

Compensation Details:

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed,  marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.