At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Who We Are

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

We are strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for customers and patients.

The Opportunity

Global Customer Support (GCS) is the global organization responsible for Technical Services in the Diagnostics Division, which ensures end-user success. We set the standards of innovative and best-in-class service excellence for Roche Diagnostics by keeping our customers at the center of everything we do. We are their voice, and the bridge between them and the Global Business teams, ensuring customer satisfaction is at the center of product designs and updates. Thereby, we support them across borders with solutions by providing training, knowledge, spare parts, and tools to meet their needs. Therefore, by equipping them with the right tools and developing their skills, we enable and maintain customers' operations, contributing to shaping healthcare now and allowing them to change lives tomorrow.

Our passion lies in supporting our customers and affiliates and being a trusted partner because OUR HEART BEATS FOR CUSTOMER SERVICE. Within Knowledge & Learning Excellence, we collaborate to deliver the right knowledge and learning in the right language and channel to our customers and service staff, accelerating learning and improving customer experience.

In this role, you will spearhead strategic Learning initiatives from conception through delivery within a global matrix environment. You thrive in distributed, complex settings where you proactively connect cross-functional teams, create clarity, and drive execution. Your approach is data-informed, learner-centric, and focused on continuous improvement.

Key Responsibilities:

• Translate learning needs into high-impact initiatives. You identify strategic priorities and translate them into clear project objectives, milestones, and deliverables that drive measurable business outcomes.
• Own end-to-end project delivery. You establish realistic plans with defined scope, schedule, resources, and quality standards. You maintain momentum, anticipate risks, and coordinate corrective actions with stakeholders to keep projects on track.
• Drive cross-functional collaboration. You foster active engagement across GCS, regional leadership, and local affiliates, ensuring shared ownership and seamless information flow in a matrix environment.
• Enable data-driven decisions. You collect, analyze, and synthesize feedback and performance data to evaluate program impact, identify improvement opportunities, and build robust feedback loops that strengthen outcomes.
• Establish disciplined project governance. You set an effective operating cadence, coordinate meetings, document decisions and actions, and ensure accountability for follow-through.
• Lead change and adoption. You champion strategic communications and change management initiatives that drive stakeholder buy-in and successful program rollout.

Core Capabilities

• Experience with learning technologies and training delivery (preferred but not required).
• Experience designing, delivering, or managing learning programs, training content, or educational technology platforms (e.g., LMS, webinar tools, knowledge management systems) is a valuable asset.
• Demonstrated experience driving strategic initiatives, navigating complex global organizational structures with ease.
• Strategic planning and operational execution. Expertise in converting learning priorities into actionable roadmaps, clear milestones, and tangible key results.
• Robust governance and digital tools. Strong background in robust project management frameworks and modern collaborative platforms, such as Monday.com, to monitor progress.
• Cross-functional collaboration and leadership. Skilled at aligning multi-disciplinary teams, regional partners, and executive leaders to foster shared commitment and maintain project velocity.
• Analytical problem-solving capacity. Pragmatic, action-oriented mindset adept at clarifying uncertainty, surfacing gaps, and establishing clear accountability for execution.
• Influential communication and change advocacy. Outstanding verbal and written communication competencies, alongside proven expertise in guiding organizational transition and executive updates.
• Data-driven and learner-first mentality. Deep understanding of learning analytics, behavior transformation models, and innovative AI-enabled technologies to gauge sustainable impact.
• Global mindset and versatility. Excellent proficiency in English combined with cross-cultural fluency to thrive in a fast-paced, multinational context.

*This role is a temporary a fixed-term position of up to 24 months, with the potential for a permanent contract

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.