Job Family:

Travel Required:

Clearance Required:

What You Will Do:
Review lender-submitted loss claim packages for completeness and required supporting documentation.

• Validate claim calculations, financial schedules, and supporting workpapers.
• Support intake, tracking, inventory management, and workflow progression of claims.
• Identify missing documentation, discrepancies, exceptions, and processing issues.
• Maintain detailed claim records and audit trails.
• Escalate policy questions, complex claims, and federal decision requirements to USDA personnel. 

• Ensure compliance with USDA program guidance, SOPs, and data security requirements.

• Monitor service level commitments and processing timelines.

• Complete USDA-provided training and certification requirements.
• Participate in job shadowing, coaching, and ongoing development activities.
• Develop expertise in USDA guaranteed loan servicing, loss mitigation, and claims administration processes.
  
  What You Will Need:
  
• Demonstrated experience reviewing financial or loan-related documentation.
• 6 years of prior relevant experience
• Bachelor's degree (Relevant experience may be substituted for formal education or advanced degree)

• Strong analytical and problem-solving skills.
• Experience working within high-volume operational environments.
• Proficiency with Microsoft Excel, Word, Outlook, and reporting tools.
• Excellent written and verbal communication skills.
• Ability to obtain and maintain required federal background investigation requirements.
  
  What Would Be Nice To Have:
  

• Knowledge of mortgage/loan servicing and default management lifecycles.
• Experience supporting government-backed loan programs.

• Experience with loss claims, foreclosure, liquidation, lender servicing, or loan accounting.
• Familiarity with workflow management systems and case-tracking environments.
• Experience supporting federal clients or managed services operations.

#LI-DNI

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.