Job Description Summary

The GI Care Coordinator - LPN, requires a highly organized individual skilled in Epic In-Basket management to support multiple high volume Outpatient Gastroenterology Clinic(s) through a 40-hour schedule Monday-Friday. This role is integral to maintaining efficient patient and provider communication, ensuring timely triage, rapid patient follow-up, and supporting high quality gastroenterology care. This role requires a highly motivated, adaptable, care team member with excellent customer service skills, and the ability to manage high case volumes for multiple providers and clinics. As an essential member of the care team, you will manage a robust volume of gastroenterology-focused in-basket tasks. Responsibilities include triaging GI symptom calls (such as constipation, nausea, reflux, abdominal pain, and medication side effects), processing medication refill requests, responding to patient advice inquiries, and coordinating prior authorizations for medications. You will also support RNs with care coordination, helping streamline transitions of care after testing, procedures, and hospitalizations, and ensuring patients receive appropriate follow-up.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000388 CHS - DDC Clinical (Digestive Disease Center) (ART)

Pay Rate Type

Hourly

Pay Grade

Health-25

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

Job Summary:

Onsite for the first 6 months. Remote after 6 months. Occasional onsite requirements.

The GI Care Coordinator - LPN, requires a highly organized individual skilled in Epic In-Basket management to support multiple high volume Outpatient Gastroenterology Clinic(s) through a 40-hour schedule Monday-Friday. This role is integral to maintaining efficient patient and provider communication, ensuring timely triage, rapid patient follow-up, and supporting high quality gastroenterology care. This role requires a highly motivated, adaptable, care team member with excellent customer service skills, and the ability to manage high case volumes for multiple providers and clinics. As an essential member of the care team, you will manage a robust volume of gastroenterology-focused in-basket tasks. Responsibilities include triaging GI symptom calls (such as constipation, nausea, reflux, abdominal pain, and medication side effects), processing medication refill requests, responding to patient advice inquiries, and coordinating prior authorizations for medications. You will also support RNs with care coordination, helping streamline transitions of care after testing, procedures, and hospitalizations, and ensuring patients receive appropriate follow-up.

Minimum Training and Education: Graduate from an accredited Practical Nurse program with six months of patient care experience required. Ability to demonstrate commitment to patient centered care philosophy as evidenced by effective communications skills, professional demeanor, and excellent interpersonal skills.  Ability and motivation to articulate and support departmental philosophy of excellent guest relations. Must communicate effectively both verbally and in writing. Must be computer literate.

Required Licensure, Certifications, Registrations: Current South Carolina LPN License or compact state license. Current American Heart Association (AHA) Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification is required.

Additional Job Description

Physical Requirements: Ability to perform job functions while standing. (Continuous) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outside in temperature extremes. (Infrequent) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Frequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Continuous) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform "pinching" operations. (Frequent) Ability to perform gross motor activities with fingers and hands. (Continuous) Ability to perform firm grasping with fingers and hands. (Continuous) Ability to perform fine manipulation with fingers and hands. (Continuous) Ability to reach overhead. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to use lower extremities for balance and coordination. (Frequent) Ability to reach in all directions. (Continuous) Ability to lift and carry 50 lbs. unassisted. (Infrequent) Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36" to overhead 25 lbs. (Infrequent) Ability to exert up to 50 lbs. of force. (Frequent) Examples include: To transfer a 100 lb. patient that can not assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force is needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force is required to push a stretcher with a patient with one hand. Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to deal effectively with stressful situations. (Continuous) Ability to work rotating shifts. (Frequent) Ability to work overtime as required. (Frequent) Ability to work in a latex safe environment. (Continuous) Ability to maintain tactile sensory functions. (Continuous) *(Selected Positons) *Ability to maintain good olfactory sensory function. (Continuous) *(Selected Positons) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)*

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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