Role: Office Facilitator

Location: Groningen – On-site, Permanent

Closing date: 13th November 2026

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are pioneers in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and @SpringerNature. 

At Springer Nature, we recognise that talent is developed through a range of career paths. We encourage applications from individuals with strong transferable skills, provided they are supported by relevant experience that shows how those skills have been successfully applied in practice. Our hiring approach balances skills, experience, and potential to ensure each role is fulfilled with both short-term effectiveness and long-term growth in mind.  

About SNAIL

At Springer Nature AI Labs (SNAIL), we’re shaping the future of scientific publishing

through responsible, human-centred AI. Our team is at the forefront of integrating

advanced AI technologies to optimize processes and enhance the user experience

for researchers and academics worldwide. We value a collaborative work

environment where ideas flourish, and innovation is encouraged. With our curiosity-

driven, impact-first culture, we focus on delivering AI innovation at scale always with

integrity and in close collaboration across functions. Our commitment to long-term

growth ensures that our people are nurtured and developed to reach their full

potential.

About the Role

The Office Facilitator is the central point of contact for employees, visitors, suppliers and workplace service providers within our Groningen office. This is a highly visible and people-focused role, responsible for creating a welcoming, organised and engaging workplace environment while ensuring the smooth day-to-day running of the office.

The role combines office coordination, facilities management, employee support and community engagement. Success in this position comes from building strong relationships across the office, providing excellent service to colleagues and visitors, and proactively identifying opportunities to enhance the workplace experience.

This is an on-site role based in Groningen. This location supports effective collaboration with the team and aligns with business needs.

Role Responsibilities

• Act as the first point of contact for employees, visitors and external partners, delivering a welcoming and professional experience while building strong relationships across the office.
• Communicate effectively with colleagues, suppliers and stakeholders, ensuring workplace information, updates and requests are handled clearly and efficiently.
• Coordinate day-to-day office operations, maintaining high standards of operational excellence across facilities, workplace services and employee support activities.
• Take a customer-focused approach to identifying and resolving workplace issues, ensuring employees receive timely and effective support.
• Coordinate office events, meetings and employee engagement initiatives, applying project management principles to ensure activities are delivered successfully and on schedule.
• Monitor workplace processes and services, supporting quality management through regular reviews and continuous improvement initiatives.
• Support governance, risk and compliance management activities by helping to maintain a safe, secure and compliant working environment and ensuring workplace procedures are followed.
• Proactively identify opportunities to improve the employee experience, workplace efficiency and overall office culture.

Skills, Experience & Qualifications

Essential

• MBO-level qualification or equivalent experience.
• Previous experience in office coordination, workplace services, facilities management, hospitality or a similar customer-facing environment.
• Excellent interpersonal and communication skills, with the ability to build positive relationships at all levels.
• Strong organisational skills with the ability to manage multiple priorities and administrative processes.
• A proactive, service-oriented approach and a genuine passion for supporting people.
• Good working knowledge of Microsoft Office applications and workplace systems.
• Fluency in Dutch and English.

Desirable

• BHV certification or willingness to obtain certification.
• Experience coordinating office events, employee engagement activities or workplace programmes.
• Experience working with external suppliers, contractors or facilities providers.

In return, we offer a competitive salary and benefits package, together with the opportunity to play a key role in shaping the employee experience within our Groningen office.

Please submit a CV and covering letter outlining your experience and interest in the role.

At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

For more information about career opportunities at Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/.

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