Mercier Consultancy is currently offering an exciting opportunity for an iRobot Support Specialist with German and English based in Bulgaria. This role is perfect for German-speaking professionals who are passionate about technology and delivering exceptional customer service. As an iRobot Support Specialist, you will assist customers with inquiries related to their smart home devices, provide troubleshooting support, and help resolve technical and account-related issues via phone, email, and chat. With comprehensive training, a competitive salary, and excellent career development opportunities, this is a fantastic opportunity to build an international career while working with one of the world's leading robotics and smart home technology brands.

Support the Future of Smart Home Technology

Become part of an international team helping customers get the most out of their iRobot products. You'll provide expert guidance on device setup, troubleshooting, product features, and technical issues, ensuring customers enjoy a seamless smart home experience. If you have a passion for technology, problem-solving, and customer satisfaction, this is the perfect opportunity for you.

Living in Bulgaria offers an excellent quality of life, combining affordable living with modern conveniences and a rich cultural heritage. Whether you choose to live in the vibrant capital of Sofia, along the beautiful Black Sea coast, or in one of the country's charming smaller cities, you'll enjoy affordable housing, excellent restaurants, lively cafés, and easy access to mountains, beaches, and neighboring European destinations. Bulgaria's welcoming atmosphere, growing international business sector, and excellent work-life balance make it a fantastic place to live, work, and enjoy a rewarding international career.

Requirements

• Fluency in German (spoken and written).
• Good command of English (minimum B2 level).
• Excellent communication and customer service skills.
• Strong troubleshooting and problem-solving abilities.
• Comfortable working with computers and multiple software applications.
• Interest in consumer electronics, smart home devices, and technology.
• Ability to explain technical information clearly to customers with varying levels of technical knowledge.
• Previous experience in customer support, technical support, consumer electronics, or call centers is an advantage but not required.
• Willingness to relocate to Bulgaria if currently living abroad.
• EU citizenship or a valid work permit for Bulgaria.

Benefits

• Fully paid training 
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
• Financial support during relocation