Mercier Consultancy is currently offering an exciting opportunity for a Logistics & Delivery Advisor with German and English based in Bulgaria. This role is ideal for German-speaking professionals who enjoy solving problems and delivering outstanding customer support. As a Logistics & Delivery Advisor, you will assist customers with delivery inquiries, shipment tracking, order updates, and logistics-related solutions, ensuring a smooth and positive customer experience. With comprehensive training, a competitive salary, and excellent career development opportunities, this position is a great opportunity to build an international career in the logistics and e-commerce sector.

Help Keep Deliveries Moving

Become part of a global logistics support team and play a key role in ensuring customers receive their orders smoothly and on time. You'll help resolve delivery issues, provide shipment updates, and work closely with logistics partners to create a seamless customer experience. If you enjoy helping people and thrive in a fast-paced environment, this is the perfect role for you.

Living in Bulgaria offers an excellent quality of life, combining affordable living with modern conveniences and a rich cultural heritage. Whether you choose to live in the vibrant capital of Sofia, along the beautiful Black Sea coast, or in one of the country's charming smaller cities, you'll enjoy affordable housing, excellent restaurants, lively cafés, and easy access to mountains, beaches, and neighboring European destinations. Bulgaria's welcoming atmosphere, growing international business sector, and excellent work-life balance make it a fantastic place to live, work, and enjoy a rewarding international career.

Requirements

• Fluency in German (spoken and written).
• Good command of English (minimum B2 level).
• Excellent communication and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Comfortable working with computers and multiple software applications.
• Ability to work efficiently in a fast-paced, customer-focused environment.
• Previous experience in customer service, logistics, transportation, e-commerce, or call centers is an advantage but not required.
• Willingness to relocate to Bulgaria if currently living abroad.
• EU citizenship or a valid work permit for Bulgaria.

Benefits

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses

We care about our employees' well-being, invest in their future growth, and encourage fun and team-building initiatives!