JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves:

JLL is seeking an exceptional General Manager to lead the operations of a premium national portfolio on behalf of our key client, Quintessential. This is a high-profile role for a seasoned property professional who thrives on delivering world-class service, driving customer satisfaction, and maximising asset performance across premium-grade commercial real estate.

Reporting to the Account Director, you will serve as the primary point of contact for the Quintessential Asset Manager, overseeing all aspects of asset operations including financial performance, customer relations, building maintenance, and compliance. You will lead a team of Senior Facilities Managers across multiple managed assets, fostering a culture of excellence, collaboration, and innovation.

An overview of the role:  

·       Ensure full compliance with all elements of the property management agreement

·       Oversee financial performance, customer relations, and building maintenance across the portfolio

·       Deliver timely and accurate reporting including asset plans, monthly reports, owner's annual reports, and business plans

·       Lead the implementation of sustainability initiatives and ensure data collection and reporting within agreed timeframes

·       Drive high levels of satisfaction from both tenants and owners

·       Maximise the portfolio's financial performance through effective budget management and revenue optimisation

·       Analyse financial data, market trends, and customer feedback to inform strategic decisions

·       Identify cost-saving opportunities and revenue enhancement strategies

·       Lead, inspire, and develop a high-performing team of professionals

·       Conduct performance assessments, manage workload through resource planning, and develop succession plans

·       Collaborate with cross-functional teams to drive operational efficiency and implement best practices

·       Ensure all staff and contractors receive appropriate training, site inductions, and professional development

·       Ensure compliance with all relevant laws, regulations, and industry standards

·       Maintain a strong focus on safety, security, and emergency preparedness

·       Implement and monitor risk management plans covering public liability, fire and lift safety, essential services, contractors, and the management team

·       Promote a 'Safety First' culture for all staff, contractors, and visitors

Sound like you?  This is what we’re looking for: 

·       Bachelor's degree in Business Administration, Real Estate, or related field

·       Real Estate Licence (mandatory)

·       Proven experience as a General Manager or similar role, preferably within premium-grade commercial assets

·       Strong understanding of commercial real estate operations, leasing, and property management

·       Knowledge of local market trends and competition in the premium-grade asset segment

·       Exceptional leadership skills with a demonstrated ability to lead medium to large teams

·       Outstanding interpersonal, communication, and negotiation skills

·       Strong analytical and financial acumen for budgeting, forecasting, and risk management

·       Demonstrated track record of driving customer satisfaction and retention

·       Deep understanding of the commercial real estate industry and premium-grade asset markets

·       Strategic mindset with the ability to balance operational excellence and customer experience

Benefits:

·       Great employee discounts off fitness, wellbeing & other renowned bands

·       18 weeks paid maternity leave

·       Private Health Insurance Discounts

·       Active Social Club

·       Employee assistant program

·       Novated Lease for EV cars

·       Paid time off for volunteer work

·       Career Opportunities with Australia's #1 Commercial Real Estate firm

·       Premium offices

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number REQ534225

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.