As a Functional Support Specialist, you will have the opportunity to contribute to our ongoing success by delivering quality and timely services during and post implementation of our products to our customers for all project deployments. This position provides first-line support to our customers and provides the opportunity to learn new technologies and enterprise applications in delivering better service to our government customers.
Main Responsibilities:
Provide timely and accurate response to customer requests.
Analyze customer issues and requirements and facilitate solutions.
Analyze business requirements and tailor software solutions using FreeBalance software.
Learn and understand clients’ environment and assist with utilizing the product to the full potential.
Act as primary support specialist contact for the client during deployment and post-implementation needs.
Collaboratively develop and deliver functional training to clients.
Provide support in proposals.
Provide feedback to Sales, Product Management and Development on future product requirements based on interaction with clients.
Develop new or modify existing custom solutions, including forms and reports.
Qualifications:
Minimum University degree in Accounting or a related field such as Commerce, Business Administration, Financial Administration, with strong payroll and financial management experience.
Minimum 4 years of Payroll experience and familiar with Human Resources systems.
Human Resources or Financial designation (e.g., PCP, CPM, CMA, CGA, etc.) and work experience with a large national accounting firm or ERP firm is an asset.
Experience working in the context of business process re-engineering and the introduction of large-scale IT systems.
3+ years of experience in ERP software implementation (desirable).
Experience with ANSI SQL scripts and Jaspersoft iReports / Crystal Reports tools is a Plus.
Previous working experience with Governments is considered an asset.
Solid understanding of human resources, payroll, budget management and execution, accounting, cash management processes and procedures, particularly in the public sector.
Understanding of Financial and Accounting processes and procedures in the Public Sector.
Excellent interpersonal and communication (verbal and written) skills in English. Other languages considered as an asset.
Candidate should be based in the Seychelles.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.
