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Description:

Quality Management Specialist (Home Care & Hospice)

The Quality Management Specialist partners with home care and hospice leaders to drive clinical excellence, regulatory compliance, and continuous quality improvement initiatives. This role supports agency performance through quality monitoring, process improvement, staff education, documentation review, survey readiness, and data-driven performance enhancement.

The ideal candidate is a clinically experienced professional who is passionate about improving patient outcomes, ensuring regulatory compliance, and promoting best practices across home health and hospice operations.

Quality & Performance Improvement

• Lead and support quality assurance, performance improvement (QAPI), and process improvement initiatives.
• Analyze quality data, publicly reported outcomes, patient satisfaction results, and operational metrics to identify opportunities for improvement.
• Develop, implement, and evaluate action plans focused on achieving top-decile outcomes, regulatory compliance, and strategic goals.
• Conduct quality audits, clinical record reviews, and workflow assessments to promote documentation accuracy and patient-centered care.

Regulatory Compliance & Survey Readiness

• Ensure compliance with federal, state, accreditation, and payer requirements.
• Support agency survey readiness efforts and assist with accreditation activities.
• Monitor documentation practices and provide recommendations to strengthen compliance and quality performance.
• Participate in regulatory reviews, payer audits, and corrective action planning as needed.

Education & Clinical Support

• Provide education, mentoring, and consultation to agency leaders and clinical staff regarding quality standards, documentation requirements, and best practices.
• Support ongoing competency development through in-service education and quality-focused training initiatives.
• Serve as a resource for clinical documentation, OASIS accuracy, and quality improvement processes.

Data Reporting & Analysis

• Monitor and report key quality indicators, patient satisfaction scores, and publicly reported outcomes.
• Prepare monthly, quarterly, and annual quality reports and presentations.
• Utilize EMR reporting tools and quality software to identify trends and support continuous improvement initiatives.

Collaboration & Leadership

• Lead organizational quality meetings and participate in interdisciplinary committees.
• Collaborate with agency leadership, clinicians, risk management, infection prevention, and operational teams to achieve organizational goals.
• Support a culture of accountability, teamwork, and patient-centered care.

Minimum Qualifications

• Registered Nurse or Therapist with a current license from the applicable State Board.
• Bachelor’s degree or equivalent professional experience required.
• Four (4) years of home health and/or hospice experience required.
• Experience serving on committees or participating in leadership activities.
• Strong interpersonal, communication, and relationship-building skills.
• Knowledge of quality improvement principles, data collection, and performance analysis.
• Valid driver's license and reliable transportation.
• Ability to adapt to changing priorities and work independently.
• Proficiency with computer systems, electronic medical records, videoconferencing platforms, and telephone systems.
• Demonstrated ability to drive results and maintain accountability.
• Ability to support the mission, vision, and values of the organization.

Preferred Qualifications

• Two (2) or more years in a supervisory, quality, compliance, or operational oversight role.
• OASIS Certification (COS-C or HCS-O), or ability to obtain certification within six (6) months of hire.
• Hospice certification preferred.

Travel

• Occasional travel may be required.

Why Join Us?

At Trinity Home Health Services, you'll play a critical role in advancing quality care, improving patient outcomes, supporting clinical excellence, and ensuring regulatory success across our home care and hospice agencies. This is an opportunity to make a meaningful impact while collaborating with dedicated healthcare professionals committed to exceptional patient care.

Required Certification

OASIS Certification (COS-C or HCS-O) must be obtained within six (6) months of hire and maintained without lapse throughout employment. Hospice certification is encouraged.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.