SWOT Hospitality Management Company is seeking a dedicated and experienced

Front Office Manager

for a prestigious property located in Milos

(season 2027)

The Front Office Manager will be responsible for overseeing all aspects of front office operations, including reception, reservations, concierge, and guest services. This role requires leadership skills to ensure exceptional guest experiences while maintaining hotel standards and operational efficiency.

Key responsibilities include

• Managing daily front office operations to ensure smooth and efficient guest service
• Leading, motivating, and developing the front office team to deliver high-quality service
• Overseeing budgeting and labor cost planning in line with company objectives
• Implementing and maintaining standard operating procedures and service standards
• Handling guest complaints and resolving issues promptly to ensure guest satisfaction
• Collaborating with other departments to enhance overall guest experience

Requirements

• Proven experience as a Front Office Manager in luxury hospitality settings
• Strong knowledge of the Milos area and local market is a plus
• Excellent leadership and team management skills
• Exceptional communication and interpersonal skills
• Proactive, results-driven, and able to work under pressure
• Sound commercial acumen and ability to manage budgets effectively

Benefits

• Dynamic, friendly and supportive working environment
• Opportunities for professional growth within the company
• Continuous training and development
• Work with the best professionalsin the tourism industry

why SWOT...

• We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriott International, Accor Hotels, Hilton, Nikki Beach Worldwide and IHG Hotels & Resorts.
• We are laser focused on hospitality strategic and financial advisory with an impeccable track record.
• We will give you the opportunity to work with the best practitioners from the Greek hospitality market.
• We offer stability and career prospects on a transparent working environment.
• We work with the best professionals in the tourism industry.