At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Audit Exceptions are transactions with an amount that the client expects to pay but does not equal what a carrier has invoiced. All exceptions that prevent an invoice from being paid are reported and managed in the Syncada application.

Position Highlights

• While adhering to policies, procedures and regulatory requirements, a Freight Auditor examines, adjusts and verifies freight bills for accuracy against contracted rates on file
• Duties include reviewing audit exception transactions to determine the reason for the exception; document the exception reason; act as the intermediary and help resolve the dispute between two parties based on set guidelines; identify re-occurring reasons for audit exceptions; completing reports and providing administrative support
• Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems, and responding to customer requests for information

Basic Qualifications

• High School Diploma or equivalent
• Typically three to five years of customer service experience

Preferred Skills and Experience

• Experience in a transportation/freight environment especially with customer billing
• Strong customer service skills
• Ability to identify and resolve problems
• Proficient computer skills, especially Microsoft Office applications
• Excellent verbal and written communication skills
• Any type of accounting experience - either academic or professional

Therefore, a freight audit is the process of examining, adjusting, and verifying freight bills for accuracy.

Auditor Process

• Review transactions in Audit Exceptions to determine the reason for the exception
• The Targeted Service Level is to review new Audit Exceptions within 3 business days from date that transaction enters Audit Exception Financial Status
• Monitor transactions in Audit Exception status within AE queue to ensure transactions are being worked timely. If not moving, then escalate to appropriate party responsible
• Clearly document the reason for the Audit Exception in the Notes field
• Resolve the Audit Exception directly based on guidelines provided by the client or work with client and carrier to resolution
• Identify re-occurring reasons for Audit Exceptions

Hybrid/flexible schedule

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.