• Minimum-Maximum years of experience range  

• Specific technical qualifications required  

• Specific education, credentials or certifications required or preferred 

• Required or preferred job type background  

• Required or preferred industry information  

• Additional hard skill requirements – communication, analysis, strategy, organization, etc. 

What You’ll Do: 

Guest Relations: 

• Greet all guests promptly and courteously in a professional manner  

• Control the flow of guests coming into the restaurant and those who are waiting for a table  

• Hospitality zone  

• Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable  

• Anticipate and respond to guest needs (guest satisfaction) 

• Direct guest to appropriate location to wait when on a wait  

• Estimate and quote accurate wait times for tables  

• Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table  

• Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables  

• Properly answer guest questions regarding the menu, music hall, and artists appearing at the House 

• Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed. 

• Pick up guest lists for any special events. 

• Handle concert tickets and signature sheet. 

• Obtain Production sheet for current night 

• Obtain current member and spouse lists. 

• Check foundation membership card and photo ID 

• Adherent to HOB dress code policy of the foundation lounge 

• Hand out wrist band and /or opera box passes 

• Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner 

• Knowledge of House of Blues related art, music, and history 

• Adhere to the HOB Hospitality Zone 

Communicate with other support departments: 

• Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flow  

• Communicate to kitchen when large parties and special event parties have been seated. 

Atmosphere (Maintenance/Cleaning): 

• Keep host area clean and organized throughout the shift (shift mechanics).  

• Keep floor in host area free of spills, food, trash or other obstacles  

• Polish and clean all entry door windows throughout the shift  

• Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand  

• Maintain line of sight/atmosphere control by circulating through work area throughout shift  

• Maintain House of Blues safety and sanitation standards 

Assist Other Departments as Needed: 

• Assist other employees and departments as needed (teamwork) 

• Adherence to standard operating procedures  

• Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift 

IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING: 

• Appearance  

• Punctuality/Attendance  

• Attitude/Teamwork  

• Opening and Closing duties  

• Job Skills/Knowledge/Productivity  

• Adherence to Policy  

• Sanitation and Safety  

• Guest Satisfaction  

• Communications 

If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Clubs and Theaters team today!