Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to The Elms Hotel & Spa, a historic gem in the Pyramid Global Hospitality portfolio. Located in Excelsior Springs, Missouri, this iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space. With a rich history and a dedication to top-tier service, The Elms offers a unique and rewarding work environment.   As a member of our team, you'll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or spa and wellness, you'll have the chance to develop your skills while contributing to a collaborative and supportive atmosphere.   We offer comprehensive training programs and opportunities for advancement, ensuring that our team members have the tools to excel. If you're passionate about hospitality and excited about joining a dynamic, people-first culture, The Elms Hotel & Spa is the perfect place to grow your career. Explore your potential with us today.  

What you will have an opportunity to do:

Essential Duties & Responsibilities

Guest Experience & Service Excellence

• Ensure consistent delivery of high-quality service in alignment with The Elms brand standards.

• Actively engage with guests to ensure satisfaction, promptly resolve concerns, and elevate the overall dining experience.

• Lead by example on the floor, modeling exceptional hospitality and professionalism.

Operational Leadership

• Supervise daily outlet operations including opening/closing procedures, shift coverage, and floor management.

• Support scheduling, break coverage, and labor efficiency in coordination with F&B leadership.

• Ensure compliance with all food safety, sanitation, and alcohol service regulations.

Team Leadership & Development

• Supervise, coach, and support food and beverage colleagues to foster a positive and collaborative work environment.

• Assist with onboarding and training of new team members.

• Provide real-time feedback and escalate performance or conduct issues appropriately.

Financial & Inventory Controls

• Assist with monitoring inventory, product levels, and minimizing waste.

• Support accurate cash handling, POS usage, and adherence to financial procedures.

• Contribute to upselling initiatives and revenue-driving opportunities.

Standards & Compliance

• Ensure outlet cleanliness, organization, and presentation meet health department and brand standards.

• Uphold company policies, safety standards, and workplace expectations at all times.

What are we looking for?

• Minimum of 1–2 years of supervisory or lead experience in food and beverage, hospitality, or a related service environment.
• Prior experience in a hotel, resort, or upscale dining environment preferred.
• Strong leadership, communication, and guest service skills.
• Ability to remain calm and effective in a fast-paced, guest-focused environment.
• Working knowledge of POS systems and basic food and beverage operations.

• Physical & Scheduling Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds.
• Open availability, including evenings, weekends, and holidays, as required by business needs.

Compensation:

$17.00

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$19.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.