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We are searching for the best talent for Fleet Regional Operations Manager

The Global Services (GS) Fleet Regional Operations Manager will be responsible for managing and coordinating day-to-day fleet operations, which includes vehicle acquisition, maintenance, fuel management, driver issue resolution, compliance, risk management, and stakeholder management. The GS Fleet Regional Operations Manager will act as a liaison between Leasing Companies (LCs), Fleet Management Companies (FMCs), Original Equipment Manufacturers (OEMs), and internal Johnson & Johnson functions. A successful candidate will have expertise in fleet operations, exceptional communication skills, extensive knowledge of local markets’ fleet nuances, and a proven ability to manage relationships with external vendors.

Key Responsibilities

1.Manage and coordinate daily fleet operational activities (e.g., vehicle delivery & return, maintenance, repairs, etc.) to ensure operational efficiency and deliver a positive experience for fleet-eligible employees by assisting with resolving their fleet-related escalations.

2.Act as the point of contact and liaison between LCs, FMCs, OEMs, other fleet vendors/suppliers, and internal Johnson & Johnson functions to facilitate fleet operational processes, maintain optimal working relationships, and resolve issues/conflicts that may arise between J&J and its suppliers.

3.Ensure the right balance between local business needs and J&J’s Global Fleet strategy by collaborating with internal stakeholders (sectors, functions, etc.) to understand and satisfy their requirements (e.g., providing inputs for Fleet demand forecasting, ordering specific vehicle models/specifications, etc.)

4.Support implementation of strategies and process improvement opportunities to drive cost-effective and efficient fleet operations in local markets

5.Review suppliers’ service delivery against KPIs and service level agreements for quality assurance and adherence to contractual obligations

6.Analyze regional and market-level fleet performance data and provide insights to identify cost-effective ways to enable efficiencies 

7.Resolve escalations stemming from fleet eligible employees (e.g., problems with maintenance, difficulty obtaining pool car, help with replacing a car, etc.)

8.Provide regular status updates on the regional fleet and escalate any potential challenges, risks, and issues to the GS Fleet Operations Lead

9. Manage the daily activities of an assigned regional team to achieve KPI targets

Required:

1.4+ years of experience in fleet operations, procurement, or related roles

2.Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field

3.Proven experience in managing relationships with FMCs, OEMs, and other suppliers, and a track record of meeting and exceeding KPIs

4.Exceptional analytical, problem-solving, communication, project management, and decision-making skills

5.Strong knowledge of fleet operations best practices and regional regulations

Preferred:

1.MBA or Master's degree in Logistics, Supply Chain Management, or related field

2.Professional certifications in fleet management

3.Experience in managing fleet operations in a multinational company, particularly in Life Sciences or related fields

4.Experience with data analysis and reporting tools

5.Knowledge of sustainable fleet practices and technologies

6.Multilingual abilities to communicate with global stakeholders

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