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We are in search of highly motivated, self-starters who currently work in high pressure trading environments providing application support. This candidate must be able to perform technical trouble shooting of electronic trading and trade capture platforms, be able to prioritize issues, manage business expectations, and be a global team player within our Fixed Income business. Functions include but are not limited to monitoring, restoring service, driving solutions on major changes, managing problems, and supporting/managing changes. Excellent business communication skills are required.

• Works with development teams to build solutions that use enterprise monitoring/logging, are “self-healing”, and require minimal to zero maintenance.
• Provide day-to-day application support to trading systems, which includes answering user queries, and monitoring applications.
• Interact closely with regional and global business users and other groups in technology to ensure issues are addressed and communicated in a timely manner.
• Troubleshoot production issues to identify root causes and track issues to their completion. Work closely with Developers and business groups to plan system rollout, application updates.
• Provide rotational after hours (may include evenings and weekends) support and/or ON-call support to correct any critical/Time sensitive issues impacting the applications.
• Provide expert technical knowledge of applications management in relation to system components, functionality, interfaces, data flows and business rules.
• Provide reporting to technology partners, business and management on the application availability such as Start of the day checks, Intraday, End of the day, weekly Incident governance, problem and change tracking.
• Possesses technical and/or business functional knowledge of systems, timing and dependencies.
• Conducts independent analysis and assessment to resolve strategic issues.
• Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
• Supports deployment activities, managing implementation issues to resolution.
• Develops or helps to develop the knowledge required for the operation.
• Adheres to ITIL best practices regarding Incident, Problem, Change Management or other related
• Issue logging and recording of requests, incidents, problems, and changes
• Broader work or accountabilities may be assigned as needed.

Experience:

• 4-7 years of work experience in IT or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math or business.
• Capital markets, Fixed Income IT Support, rates and/or credit products, or similar high-pressure business experience is required, with experience supporting trading or operational workflow applications

Additional skills:

• eTrading technical troubleshooting: OMS, Pricing, execution routing, post trade feed
• ITIL service operations methodologies and have experience with Service management tools like Service now and JIRA
• Excellent communication and problem-solving skills
• Ability to work independently or within a team environment and handle multiple issues simultaneously. 
• Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.
• Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
• Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
• Technical proficiency gained through education and/or business experience reviewing and planning of system changes and server upgrades and participate in Disaster recovery planning and tests
• Experience with Broadway, ION, Broadway, Fidessa, or similar products
• Working knowledge of: UNIX, Windows, Oracle, MSSQL, Python, HTML, FIX Protocol, Java or similar

Salary:

Pay Type:

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.  We strive to help you make an impact from day one – for yourself and our customers.  We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at http://jobs.bmo.com/us/en

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.