What you will do?

• Lead First Mile Operations Across Hubs: Oversee daily pickup, consolidation, and inbound transfer operations across all hub locations, ensuring seamless initial-stage logistics execution and schedule adherence.
• Optimize Pickup & Transfer Workflows: Streamline route planning for pickup fleets, hub sorting processes, and linehaul handovers to maximize operational throughput and minimize initial transit delays.
• Resolve Operational Inquiries & Bottlenecks: Investigate and resolve complex pickup delays, seller/vendor handoff exceptions, and hub capacity constraints by collaborating closely with internal teams (Hub Operations, Middle/Last Mile, Inventory, Tech).
• Maintain Performance Metrics: Meet and exceed key performance indicators (KPIs), focusing on pickup SLA compliance, first-mile lead time, hub processing speed, and vehicle capacity utilization.
• Drive Process Improvement: Identify recurring bottlenecks across all hubs and propose actionable improvements to optimize Transportation/Warehouse Management Systems (TMS/WMS) and overall first-mile efficiency.
• Data Integrity & Systems Documentation: Ensure accurate tracking of inbound packages, transfer manifests, vendor pickups, and inventory scans within our TMS/ERP platforms.

What we are looking for?

• First Mile & Operational Mindset: Proven experience in supply chain, first-mile logistics, hub operations, or fleet management (experience managing multi-hub operations or e-commerce logistics network is a major plus).
• Excellent Communication: Outstanding verbal and written communication skills, with the ability to coordinate effectively across hub supervisors, carrier teams, vendors, and cross-functional departments.
• Problem-Solving Prowess: A resourceful and analytical thinker who excels at analyzing pickup flows, hub bottlenecks, and linehaul schedules to root-cause and resolve delays.
• Tech-Savvy Skillset: Comfort navigating Transportation Management Systems (TMS), Warehouse/Hub Management Systems (WMS), route optimization software, and MS Office Suite (especially Excel).
• Agility & Adaptability: Ability to manage dynamic hub volumes, adapt to peak-season fluctuations, and thrive in a fast-paced, multi-site logistics environment.
• Team Spirit & Leadership: A collaborative attitude with proven ability to motivate, lead, and support regional hub teams and first-mile operational leads.

Recruitment Process

We aim to provide a comprehensive assessment by respecting your time and investment in this process. The recruitment process will consist of two main stages:

1. HR meeting
2. Business meeting #1 with your potential manager

The deadline for submitting your application is September 30th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.